Federal Court of Australia
Federal Court of Australia
MetLife Insurance Limited v Australian Financial Complaints Authority [2022] FCA 23 File number: NSD 747 of 2019
Judgment of: COLVIN J
Date of judgment: 27 January 2022
Catchwords: CORPORATIONS - where Australian Financial Complaints Authority (AFCA) determined two complaints - first complaint was taken over from Financial Industry Ombudsman Service by AFCA after creation of AFCA as a one-stop shop for dispute resolution - second complaint made to AFCA not of a kind listed in s 1053(a) of the Corporations Act 2001 (Cth) - whether s 1053(a) defines the extent of 'superannuation complaints' - whether novation of agreement to determine first complaint - alternatively, whether ad hoc agreements for AFCA to determine complaints - appropriate role of AFCA in proceedings
Legislation: Acts Interpretation Act 1901 (Cth) s 13 Corporations Act 2001 (Cth) ss 5C, 761A, 761G, 761GA, 766A, 912A, 912B, 1051, 1052, 1052B, 1052BA, 1052C, 1052D, 1052E, 1053, 1054, 1054A, 1054B, 1054C, 1055, 1055B, 1055D, 1057, Part 7.10A, Division 3 Legislative Instruments Act 2003 (Cth) s 2 Retirement Savings Accounts Act 1997 (Cth) ss 7, 15 Superannuation (Resolution of Complaints) Act 1993 (Cth) s 37 Superannuation Industry (Supervision) Act 1993 (Cth) Treasury Laws Amendment (Putting Consumers First - Establishment of the Australian Financial Complaints Authority) Act 2018 (Cth)
Cases cited: Attorney-General (Cth) v Breckler (1999) 197 CLR 83 Aylett v Peter Rowland Catering Pty Ltd [2008] VSC 467 Chappell as executor of the estate of Hitchcock v Goldspan Investments Pty Ltd [2021] WASCA 205 Fagan v Crimes Compensation Tribunal (1982) 150 CLR 666 Financial Ombudsman Services Ltd v Utopia Financial Services Pty Ltd [2016] WASC 55 Freedom Foods Pty Ltd v Blue Diamond Growers [2021] FCAFC 86 Freedom Pharmaceutical Pty Ltd v Minister for Health (No 2) [2021] FCA 1250 Glencore Coal Assets Australia Pty Ltd v Australian Competition Tribunal [2020] FCAFC 145; (2020) 280 FCR 194 Hancock Prospecting Pty Ltd v Rinehart [2017] FCAFC 170; (2017) 257 FCR 442 Hatfield v Health Insurance Commission (1987) 15 FCR 487 Horsell International Pty Ltd v Divetwo Pty Ltd [2013] NSWCA 368 Huon Aquaculture Group Limited v Minister for the Environment (No 2) [2018] FCA 1938 Investors Exchange Ltd v Australian Financial Complaints Authority Ltd [2020] QSC 74 Kostas v HIA Insurance Services Pty Ltd [2010] HCA 32; (2010) 241 CLR 390 Minister for Immigration and Multicultural Affairs v Singh [2000] FCA 845; (2000) 98 FCR 469 Murlan Consulting Pty Ltd v Ku-ring-gai Municipal Council [2009] NSWCA 300 Najjar v Haines (1991) 25 NSWLR 224 Ogawa v Australian Information Commissioner [2014] FCA 229 Patersons Securities Ltd v Financial Ombudsman Service Ltd [2015] WASC 321 Pearlman v WA A/Information Commissioner [2019] WASC 257 (S) Port of Newcastle Operations Pty Limited v Glencore Coal Assets Australia Pty Ltd [2021] HCA 39 QSuper Board v Australian Financial Complaints Authority Limited [2020] FCAFC 55; (2020) 276 FCR 97 R v Australian Broadcasting Tribunal; Ex parte Hardiman (1980) 144 CLR 13 R v Khazaal [2012] HCA 26; (2012) 246 CLR 601 Rinehart v Hancock Prospecting Pty Ltd [2019] HCA 13; (2019) 267 CLR 514 Sayseng v Kellogg Superannuation Pty Ltd [2003] NSWSC 945 Secretary, Department of Family and Community Services v Hayward (a pseudonym) [2018] NSWCA 209; (2018) 98 NSWLR 599 Sydney Seaplanes Pty Ltd v Page [2021] NSWCA 204 SZTAL v Minister for Immigration and Border Protection [2017] HCA 34; (2017) 262 CLR 362 TCL Air Conditioner (Zhongshan) Co Ltd v The Judges of the Federal Court of Australia [2013] HCA 5; (2013) 251 CLR 533 Telecomputing PCS Pty Ltd v Bridge Wholesale Acceptance Corporation (1991) 24 NSWLR 513 Travelex Ltd v Commissioner of Taxation (Cth) [2010] HCA 33; (2010) 241 CLR 510 TXU Electricity Ltd v The Office of the Regulator-General [2001] VSC 4; (2001) 3 VR 93 Utopia Financial Services Pty Ltd v Financial Ombudsman Service Ltd [2012] WASC 279 Ziogos v FSS Trustee Corporation as Trustee of the First State Superannuation Scheme [2015] NSWSC 1385
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