Telecommunications (Payphones) Determination 2022 (Cth)

Telecommunications (Payphones) Determination 2022

I, PAUL FLETCHER, Minister for Communications, Urban Infrastructure, Cities and the Arts, make the following determination.

Dated 29 March 2022

PAUL FLETCHER Minister for Communications, Urban Infrastructure, Cities and the Arts

Contents Part 1—Preliminary 1 Name 2 Commencement 3 Authority 4 Simplified outline of this instrument 5 Interpretation 6 Schedules Part 2—Payphone performance standards Division 1—Compliance with payphone performance standards 7 Primary universal service provider must comply with standards Division 2—Payphone performance standards 8 Payphone performance standard – characteristics, supply and reliability of payphone carriage services 9 Payphone performance standard – supply, installation or maintenance of a payphone 10 Payphone performance standard – maximum timeframes for the supply, installation and maintenance of a payphone 11 Payphone performance standard – maximum timeframes to rectify a payphone or payphone carriage service fault or service difficulty Part 3—Payphone benchmark standards and benchmarks Division 1—Compliance with payphone benchmark standards 12 Primary universal service provider must comply with standards Division 2—Payphone benchmark standards 13 Payphone benchmark standards – maximum timeframe to rectify a payphone or payphone carriage service fault or service difficulty Division 3—Payphone performance benchmarks 14 Minimum performance benchmarks Part 4—Rules about location of payphones Division 1—Payphone locations 15 Places and areas at which payphones must be located 16 Meaning of new payphone location Division 2—Eligible payphone requests 17 Information about making an eligible payphone request 18 Notification of response to an eligible payphone request 19 Notification of response to a payphone request that is not an eligible payphone request Division 3—Installation and removal of payphones 20 Installation of payphones 21 Removal of payphone from site Division 4—Payphone Register 22 Primary universal service provider must keep and make available payphone register 23 Primary universal service provider must provide register to the ACMA Part 5—Rules about process for public consultation on location or removal of payphones Division 1—Preliminary 24 Application of this Part Division 2—Location of a payphone 25 Notification of payphone location proposal 26 Final decision—payphone location proposal 27 Final decision notification requirements—payphone location proposal Division 3—Payphone removal—no payphone remaining at site 28 Application of this Division 29 Notification of payphone removal proposal – no payphone remaining at site 30 Requirements of display notice 31 Requirements of payphone removal consultation document Division 4—Payphone removal—at least one payphone remaining at site 32 Application of this Division 33 Notification of payphone removal proposal—at least one payphone remaining at the site Division 5—Final decision—payphone removal proposal 34 Final decision—payphone removal proposal 35 Final decision notification requirements—payphone removal proposal Division 6—Other rules in relation to the location or removal of a payphone 36 Responding to request for further information Part 6—Rules about resolution of complaints regarding the location or removal of payphones Division 1—Payphone complaint process 37 Primary universal service provider must develop payphone complaint process 38 Complaint process must be made publicly available Division 2—Receiving payphone complaints 39 Manner of receiving payphone complaints 40 Acknowledge receipt of complaint Division 3—Resolving complaints 41 Principles for the resolution of payphone complaints 42 Response to payphone complaint 43 Retention of records and provision of information to the ACMA 44 Payphone must not be removed if decision is subject to a complaint or objection Schedule 1—Places and areas Division 1—Category 1 payphone locations Division 2—Category 2 payphone locations—eligible places and areas Division 3—Category 3 payphone locations—eligible places and areas