Telecommunications (Carrier Licence Conditions ‑ Telstra Infraco Limited) Declaration 2019 made under subsection 63(2) of the Telecommunications Act 1997 Compilation No. 2 Compilation date: 1 January 2023 Includes amendments up to: F2021L01876 Registered: 16 March 2023 This compilation includes commenced amendments made by Act No. 140, 2021 About this compilation This compilation This is a compilation of the Telecommunications (Carrier Licence Conditions - Telstra Infraco Limited) Declaration 2019 that shows the text of the law as amended and in force on 1 January 2023 (the compilation date). The notes at the end of this compilation (the endnotes) include information about amending laws and the amendment history of provisions of the compiled law. Uncommenced amendments The effect of uncommenced amendments is not shown in the text of the compiled law. Any uncommenced amendments affecting the law are accessible on the Legislation Register (www.legislation.gov.au). The details of amendments made up to, but not commenced at, the compilation date are underlined in the endnotes. For more information on any uncommenced amendments, see the series page on the Legislation Register for the compiled law. Application, saving and transitional provisions for provisions and amendments If the operation of a provision or amendment of the compiled law is affected by an application, saving or transitional provision that is not included in this compilation, details are included in the endnotes. Editorial changes For more information about any editorial changes made in this compilation, see the endnotes. Modifications If the compiled law is modified by another law, the compiled law operates as modified but the modification does not amend the text of the law. Accordingly, this compilation does not show the text of the compiled law as modified. For more information on any modifications, see the series page on the Legislation Register for the compiled law. Self‑repealing provisions If a provision of the compiled law has been repealed in accordance with a provision of the law, details are included in the endnotes. Contents 1 Name 3 Authority 4 Definitions 11 Disclosure of Specified Premises Location Information to NBN Co 11A Preliminary provisions for the purposes of sections 11B to 11F 11B Public information on names of relevant ESAs 11C Public reporting on certain CSG services in relevant ESAs 11D Reporting to the ACMA and the Secretary on certain CSG services in relevant ESAs for the initial reporting period 11E Reporting to the ACMA and the Secretary on certain CSG services in relevant ESAs for the subsequent reporting period 11F Form and manner of reports to be provided under sections 11D and 11E Endnotes Endnote 1—About the endnotes Endnote 2—Abbreviation key Endnote 3—Legislation history Endnote 4—Amendment history 1 Name This instrument is the Telecommunications (Carrier Licence Conditions ‑ Telstra Infraco Limited) Declaration 2019. 3 Authority This instrument is made under subsection 63(2) of the Telecommunications Act 1997. Note: Section 63A of the Act provides that until the first occasion after the commencement of that section on which a declaration under subsection 63(2) of the Act takes effect in relation to a carrier licence held by Telstra Limited: (a) the carrier licence is subject to the conditions set out in section 11 of this declaration; and (b) for that purpose, a reference in that section to the licensee is to be read as a reference to Telstra Limited. 4 Definitions In this instrument: Act means the Telecommunications Act 1997. ACCC means the Australian Competition and Consumer Commission. ACMA means the Australian Communications and Media Authority. CSG service has the same meaning as in the CSG Standard when provided to a customer of the licensee but does not include a service the supply of which by the licensee is exempt from compliance with performance standards under section 18 of the CSG Standard. CSG Standard means the Telecommunications (Customer Service Guarantee) Standard 2011. customer includes the nominee of a customer. fault or service difficulty, when used in relation to a CSG service, has the same meaning as in the CSG Standard. licensee means Telstra Infraco Limited (ACN 051 775 556), as the company exists from time to time (even if its name is later changed). Minister means the Minister responsible for administering the Telecommunications Act 1997. quarter means a period of 3 months ending on 31 March, 30 June, 30 September or 31 December. Secretary means the Secretary of the Department. STS means the standard telephone service supplied by the licensee in fulfilment of its universal service obligation under Part 2 of the T(CPSS) Act. working day, in a location, means a day that is not a Saturday, Sunday or public holiday in the location. 11 Disclosure of Specified Premises Location Information to NBN Co (1) In this section 11: access technology has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. active service means, as at any Report Date, a wholesale carriage service: (a) supplied by the licensee at an Eligible Premises; (b) which uses a Copper Path; and (c) which, according to the licensee's systems, has not been disconnected from any of the licensee's networks. Amending Declaration means the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997 (Amendment No. 1 of 2018). Australian Consumer Law has the meaning given to the term in the Competition and Consumer Act 2010. Australian Address Reference File means the dataset or addresses, information related to those addresses, and other address' related information, compiled and maintained by Australia Post. Changed Technology Extension Date, for a special service or special service input, means the date by which the service or input is required to be disconnected, where the date was determined: (a) as a result of either of the following: (i) NBN Co having notified the licensee after the date that is 6 months before the disconnection date for the rollout region in which the premises is located of a change in access technology that NBN Co uses, or proposes to use, to make that premises NBN Serviceable; (ii) NBN Co having first notified the licensee after the date that is 6 months before the disconnection date for the rollout region in which the premises is located of the access technology that NBN Co uses, or proposes to use, to make that premises NBN Serviceable; and (b) in accordance with provisions of the migration plan of the kind referred to in subsection 18(6) of the Telecommunications (Migration Plan Principles) Determination 2015. Copper Path means a logical path built over a copper line or series of copper lines used to provide a carriage service at a premises. Copper Service has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. Definitive Agreements has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. disconnection date has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. Eligible Premises means, in respect of a Report Date for a kind of active service mentioned in paragraphs 11(2)(a) to (g), a premises that, as at that Report Date: (a) is in the fixed footprint list for a rollout region; and (b) to the extent the Report Date is for a kind of active service that is an Eligible Special Service—is a premises in relation to which NBN Co has notified the licensee of the access technology that NBN Co has used, or proposes to use, to make the premises NBN Serviceable; and (c) that the licensee expects will be required to be disconnected in relation to an active service of that kind. Eligible Special Service means a special service or special service input that: (a) is in an SS Class for which a Special Service Disconnection Date has been determined in accordance with a white paper covering that SS Class; and (b) the licensee expects will be required to be disconnected: (i) by no later than the date that is 25 working days after the Special Services Disconnection Date for the SS Class; or (ii) in accordance with provisions of the migration plan of the kind referred to in subsection 18(6) of the Telecommunications (Migration Plan Principles) Determination 2015 that relate to Changed Technology Extension Dates; or (iii) if the service or input is supplied to a premises that is not an in train order premises—following the disconnection date for the rollout region of the premises to which the service or input is supplied, in accordance with provisions of the migration plan of the kind referred to in paragraphs 12(6)(b) or (d) of the Telecommunications (Migration Plan Principles) Determination 2015. fixed footprint list has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. historical footprint list means an address list provided by NBN Co to retail service providers that details the then current rollout regions, including the address information and the service class for each premises included in that list. in train order premises has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. in train order list means the list of in train order premises prepared by NBN Co and notified to the licensee in accordance with the Definitive Agreements. Information Campaign and Migration Deed means the deed of the same name entered into between the licensee and the Commonwealth, as amended from time to time. licensee representatives means any directors, employees, officers, representatives, delegates, professional or financial advisers, agents, contractors or sub‑contractors of the licensee (in their capacity as such). MDU common area has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. migration has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. migration plan means the final migration plan in force at the commencement of the Amending Declaration, including as varied from time to time in accordance with section 577BF of the Act. NBN based service has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. NBN Co means NBN Co Limited (ACN 136 533 741), as the company exists from time to time (even if its name is later changed). NBN Co Communications Policies means business rules, codes of practice and policies of NBN Co relating to marketing and communications with end‑users (if any) as these exist from time to time. NBN Connected means: (a) an FTTB‑Connected Premises; or (b) an FTTN‑Connected Premises; or (c) an FTTP‑Connected Premises; or (d) an HFC‑Connected Premises, in each case, as those terms are defined in the Telecommunications (Migration Plan Principles) Determination 2015. NBN Co fixed‑line network has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. NBN Service has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. NBN Serviceable has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. national broadband network has the same meaning as in the National Broadband Network Companies Act 2011. Permitted Purpose means a purpose permitted under subsections 11(7) and 11(8). premises has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. Privacy Laws means the Privacy Act 1988 (Cth), Part 13 of the Act and any guidelines relating to Personal Information issued by the Office of the Australian Information Commissioner or Privacy Commissioner (or such officer or commissioner, as applicable, as replaces it to assume oversight with respect to the Privacy Laws from time to time). Recipient Entities means employees and officers of NBN Co, any contractor of NBN Co engaged for the purposes referred to in subsection 11(6) (or any sub‑contractors of such a person) and, for disclosures of a campaign list derived using or comprising Specified Premises Location Information only, any marketing contractor (and any sub‑contractors of such a person) engaged by NBN Co for the Restricted Permitted Purpose. Related Entities means each related body corporate of the licensee and any entity which is controlled by the licensee, from time to time. Report Date: (a) for standard active services and Eligible Special Services covered by subparagraph (b)(iii) of the definition of that expression—means each of the following dates that occurs in relation to a rollout region at any time during the period from and including the date on which the Amending Declaration commenced to the Rollout Completion Date: (i) each date that is 12, 9, 6, 5, 4, 3, 2 or 1 calendar months before the disconnection date for the rollout region; (ii) the disconnection date for the rollout region; (iii) the date that is 25 working days after the disconnection date for the rollout region; and (b) for active services supplied to an in train order premises—means each date that is 60 or 120 working days after the disconnection date for a rollout region; and (c) for active services supplied to an MDU common area—means each of the following dates that occurs in relation to a rollout region: (i) each 31 May and 30 November that occurs after the disconnection date for the rollout region, but before the first date that occurs for the rollout region under subparagraph (iii); (ii) the date that is the later to occur of the date that is 24 months after the Rollout Completion Date and the date that is 20 working days after the disconnection date for the rollout region; (iii) each date that is 6, 5, 4, 3, 2 or 1 calendar months before the later date mentioned under subparagraph (ii) for the rollout region; and (d) for active services that are Eligible Special Services covered by subparagraph (b)(i) of the definition of that expression—means each date that is 24, 18, 12, 6, 5, 4, 3, 2 or 1 calendar months before the Special Service Disconnection Date for the SS Class of any of those active services; and (e) for active services that are Eligible Special Services covered by subparagraph (b)(ii) of the definition of that expression—means each date that is 6, 5, 4, 3, 2 or 1 calendar months before the Changed Technology Extension Date for any of those active services; and (f) in any case—also includes any other date which the licensee (at its discretion) notifies NBN Co in writing will be a Report Date for a specified kind of active service. Restricted Permitted Purpose means the purposes set out in paragraph 11(7)(d). retail service provider has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. Rollout Completion Date means the date on which the Minister for Communications declares in accordance with the National Broadband Network Companies Act 2011 that, in his or her opinion, the national broadband network should be treated as built and fully operational. rollout region has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. SAM means service area module. special service has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. Special Service Disconnection Date, in relation to an SS Class, means the disconnection date for that SS Class determined in accordance with provisions of the migration plan of the kind referred to in subsection 18(6) of the Telecommunications (Migration Plan Principles) Determination 2015. special service input has the same meaning as in the Telecommunications (Migration Plan Principles) Determination 2015. Specified Premises Location Information, in respect of a Report Date for a kind of active service mentioned in paragraphs 11(2)(a) to (g), for the active services of that kind that: (a) if covered by paragraph 11(2)(d)—are in an SS Class with a relevant Special Service Disconnection Date for that Report Date; or (b) if covered by paragraph 11(2)(e)—have a relevant Changed Technology Extension Date for that Report Date; or (c) if not covered by those paragraphs—are supplied to an Eligible Premises in a relevant rollout region for that Report Date; or (d) in any case—are services which the licensee (at its discretion) has otherwise notified NBN Co in writing will be covered by that Report Date; means the following information: (e) the national broadband network location identification number for each Eligible Premises receiving an active service of that kind; and (f) for each of those active services that is an Eligible Special Service—the identity of the white paper for the SS Class in which the service is included that determined the Special Service Disconnection Date for that SS Class; in each case, determined as at that Report Date where that information: (g) is within the licensee's control as at that Report Date; and (h) was given to the licensee by one of its wholesale customers, or derived from such information, and the wholesale customer has not consented to the licensee disclosing that information to NBN Co for the Permitted Purposes (or any one or more of the Permitted Purposes). SS Class means any class comprised of: (a) all special services that are included in an SS Class (within the meaning of the migration plan) that relates to one of the services described in the column headed "Access Service" in Table 2 of Schedule 1 to the Telecommunications (Migration Plan Principles) Determination 2015; and (b) all special service inputs that are used to supply any service that is equivalent to a special service mentioned in paragraph (a). standard active service means an active service that is not: (a) supplied to an in train order premises; or (b) supplied to an MDU common area; or (c) a special service or special service input; or (d) an active service of a kind covered by paragraph 11(2)(g). white paper, in relation to an SS Class, means a white paper that: (a) was published by NBN Co in accordance with the migration plan; and (b) has not been successfully disputed in accordance with the migration plan; and (c) has determined the Special Service Disconnection Date for that SS Class for the purposes of the migration plan. (2) Subject to subsection 11(5), the licensee must provide Specified Premises Location Information to NBN Co in respect of active services of the following kinds: (a) standard active services; (b) active services supplied to in train order premises; (c) active services supplied to MDU common areas; (d) active services that are Eligible Special Services of the kind mentioned in subparagraph (b)(i) of the definition of that expression; (e) active services that are Eligible Special Services of the kind mentioned in subparagraph (b)(ii) of the definition of that expression; (f) active services that are Eligible Special Services of the kind mentioned in subparagraph (b)(iii) of the definition of that expression; (g) any other kind of active service (that is not mentioned above) that the licensee, at its discretion, has notified NBN Co in writing is to be a kind of active service; in each case, in respect of each Report Date for that kind of active service, for use or disclosure by NBN Co for the Permitted Purposes. (3) If: (a) a legally binding agreement is in force between the licensee and NBN Co which specifies all of the following matters: (i) the timing for the provision of Specified Premises Location Information; (ii) any limitations or restrictions on the purposes for which NBN Co may use or disclose Specified Premises Location Information; and (iii) any other matter agreed between the licensee and NBN Co in respect of the provision of Specified Premises Location Information (including any matter that this section provides may be dealt with by way of written notice given by the licensee to NBN Co); (b) a certified copy of the agreement referred to in paragraph (a) has been provided to the ACMA; and (c) the licensee offers to make available, upon reasonable written request by a wholesale customer whose information would otherwise be provided to NBN Co under this section 11, a copy of the agreement referred to in paragraph (a), the licensee must comply with subsection 11(2) by providing the Specified Premises Location Information to NBN Co in accordance with the terms of that agreement (except that subsection 11(2) will override any term of such agreement to the extent that such a term would otherwise prevent the licensee from complying with subsection 11(2) because a wholesale customer has not consented to disclosure of the Specified Premises Location Information to NBN Co). (4) If a legally binding agreement of the type referred to in subsection 11(3) is not in force, the licensee must provide the Specified Premises Location Information in respect of each Report Date to NBN Co by no later than 10 working days after that Report Date. (5) The licensee is not required to provide Specified Premises Location Information to NBN Co under subsection 11(2): (a) where a legally binding agreement of the type referred to in subsection 11(3) is in force, if and for so long as NBN Co is (or will imminently be) in breach of a material term of that agreement, and as a consequence, the licensee is not required to provide the Specified Premises Location Information to NBN Co under that agreement; (b) where a legally binding agreement of the type referred to in subsection 11(3) is not in force, if and for so long as the licensee, acting reasonably, determines that NBN Co is (or will imminently commence) using or disclosing the Specified Premises Location Information for a purpose other than a Permitted Purpose, provided the licensee has given NBN Co a reasonable opportunity to cease (or prevent) that use or disclosure; (c) where a legally binding agreement between NBN Co and the licensee under which NBN Co will reimburse the licensee for reasonable, direct and incremental costs associated with modifications to the licensee's IT systems required to enable the licensee to provide the Specified Premises Location Information to NBN Co is not in force; (d) where a legally binding agreement between the licensee and NBN Co (or another person) under which NBN Co (or another person) will indemnify the licensee for losses or claims arising as a result of use or disclosure by NBN Co of the Specified Premises Location Information in a manner inconsistent with subsections 11(7) and 11(8) is not in force. (6) The licensee will not be in breach of subsection 11(2) in circumstances where the breach is a breach of subsection 11(4) and that breach is directly caused by an event or circumstance outside of the licensee's reasonable control provided that (where the breach is reasonably capable of being remedied) the licensee remedies the breach once the relevant event or circumstance ceases. (7) NBN Co may only use or disclose the Specified Premises Location Information: (a) for internal reporting to employees and officers of NBN Co who are involved in disconnection readiness activities; (b) for the purpose of identifying premises with active services that have not yet migrated to the NBN Co fixed‑line network by comparing the Eligible Premises contained in Specified Premises Location Information with NBN Co records of: (i) the premises in respect of which NBN Co has received a serviceable order for the provision to a retail service provider of an NBN Service but which are not yet NBN Connected; (ii) premises which are not NBN Serviceable; (c) to guide marketing activities at a rollout region level (e.g. by identifying rollout regions with migrations running behind schedule); (d) for NBN Co or its marketing contractors or sub‑contractors to undertake activities at a premises level limited to sending mail addressed to the "Owner", "Occupant" or "Resident" of a premises or door‑knocking, outdoor advertising, sending emails to persons receiving services at a premises, telephone communications (including outbound telephone campaigns) with persons at premises which are identified on the medical alarm register, fire alarm register or lift alarm register and such other activities as the licensee and NBN Co may agree: (i) consistent with the public information and education campaign activities described in Schedule 2 to the Information Campaign and Migration Deed; or (ii) to identify premises where any of the following: (A) monitored or non‑monitored medical alarm or pendant; (B) elevator phone; (C) monitored or non‑monitored fire alarm; (D) monitored or non‑monitored security alarm; (E) TTY devices (hearing impaired); (F) EFTPOS machine; (G) automated teller machine; (H) fax machine; (I) similar device or service to those listed above; (other than a device or service that is being supplied using a special service or special service input) is used and which may cease to function if a Copper Service to that premises is disconnected; or (e) to estimate the installation capacity required to complete any remaining migrations, which may involve NBN Co using Specified Premises Location Information in NBN Co's existing forecast process (which provides NBN Co's service delivery partners with an activations forecast by month, by SAM or customer service area) but which must not involve disclosure of Specified Premises Location Information to any person that is not a Recipient Entity. (8) NBN Co must not use or disclose Specified Premises Location Information: (aa) for any direct marketing or communications to a person in respect of disconnection of an Eligible Special Service provided to that person at premises using Specified Premises Location Information provided in respect of the Eligible Special Service before the date that is 18 months before the Special Service Disconnection Date for the SS Class in which that Eligible Special Service is included; (a) for direct marketing by NBN Co to promote or sell products or services available over the NBN Co fixed‑line network, or to promote any particular retail service providers; (b) in a campaign that does not support the principle of neutrality in relation to specific retail service providers; influences end‑users regarding their choice of retail service providers; or that promotes, or provides a trigger for end‑users to, churn; except that this does not apply (in the absence of any further conduct) if NBN Co, its marketing contractors or sub‑contractors: (i) refers end‑users to a website that contains a list of retail service providers and their contact details; or (ii) states that end‑users should contact a retail service provider or should contact their preferred retail service provider; (c) for communications addressed to specific individuals (for example, individuals identified by name), except where the individual has separately provided their contact details to NBN Co; (d) by or to any person who is a provider of retail carriage services in Australia, including any retail service provider; (e) to compare or match or attempt to compare or match a premises to an end‑user's personal details or to any other data (whether or not this constitutes "personal information" under Privacy Laws and whether or not this is done by NBN Co or a person acting on behalf of NBN Co), except for: (i) NBN Co comparing Specified Premises Location Information with the historical footprint list, the fixed footprint list, in train order list, the medical alarm register, fire alarm register or the lift alarm register; or (ii) NBN Co matching the Specified Premises Location Information against the following information in NBN Co's marketing campaign databases for the purposes of undertaking the activities described in paragraph 11(7)(d) only: (A) contact details and other information provided by a person to NBN Co; (B) the list of premises which are NBN Connected; (C) for each region, NBN Co's list of retail service providers which are offering NBN based services in that particular region; (D) NBN Co's lists of excluded premises or SAMs placed on‑hold due to a lack of capacity or other operational reasons; (E) the list of premises in respect of which an order for an NBN Service has been made but the premises are not yet NBN Connected; (F) Australia Post's Postal Address File and Australian Address Reference File; (G) NBN Co information or information obtained from third parties stating whether a premises is classified as business or residential and related profile information for those premises; and (H) the disconnection date which applies to each premises; or (iii) NBN Co matching Specified Premises Location Information of the kind mentioned at paragraph (f) of the definition of that expression in respect of an Eligible Premises against the Special Service Disconnection Date for an Eligible Special Service at that Eligible Premises in NBN Co's marketing campaign databases for the purposes of undertaking the activities described in paragraph 11(7)(d); or (iv) as expressly provided for in paragraph 11(7)(b); (f) to compare or match with any other information provided by the licensee to NBN Co, whether or not in connection with the licensee's obligations under the Definitive Agreements, except for any of the following: (i) NBN Co comparing the Specified Premises Location Information of the kind mentioned at paragraph (e) of the definition of that expression with information in NBN Co's medical alarm register, fire alarm register or the lift alarm register; (ii) NBN Co matching the Specified Premises Location Information against any of the following kinds of information in NBN Co's marketing campaign databases, for the purposes of undertaking the activities described in paragraph 11(7)(d) only: (A) for each region, NBN Co's list of retail service providers which are offering NBN based services in that particular region; (B) NBN Co's lists of excluded premises or SAMs placed on hold due to a lack of capacity or other operational reasons; (C) the list of premises in respect of which an order for an NBN Service has been made but the premises are not yet NBN Connected; (D) NBN Co information or information obtained from the licensee stating whether a premises is classified as business or residential and related profile information for those premises; (iii) NBN Co matching Specified Premises Location Information of the kind mentioned at paragraph (f) of the definition of that expression in respect of an Eligible Premises against the Special Service Disconnection Date for an Eligible Special Service at that Eligible Premises in NBN Co's marketing campaign databases for the purposes of undertaking the activities described in paragraph 11(7)(d); (iv) NBN Co comparing or matching Specified Premises Location Information provided by the licensee to NBN Co in an order for wholesale NBN Services only, for the purpose mentioned at paragraph 11(7)(b); or (g) in any marketing campaign that involves any of the following: (i) messaging in any communications or marketing materials that refers to the licensee and which it has not approved (such approval not to be unreasonably withheld by the licensee), provided that NBN Co will not require the licensee's approval where: (A) the particular messaging that refers to the licensee has been included in NBN Co's communications or marketing materials prior to 25 August 2015, provided that NBN Co has given the licensee a copy of the relevant messaging (and related content which is reasonably sufficient to enable the licensee to identify the context in which the particular messaging appeared in the previous NBN Co communications or marketing materials) before NBN Co uses the particular messaging after 22 August 2015; or (B) the licensee has previously approved in writing the particular messaging that refers to the licensee, provided that NBN Co must seek the licensee's re‑approval (such re‑approval not to be unreasonably withheld by the licensee) for any such messaging if NBN Co changes the context in which such messaging refers to the licensee in a material way; (ii) a breach of law by NBN Co or any of its Recipient Entities; (iii) statements that defame, disparage or criticise the personal or business reputations, practices or conduct, networks or services of the licensee, its Related Entities or any licensee representatives; (iv) activities inconsistent with applicable laws (including the Australian Consumer Law and Privacy Laws) and applicable codes published by the ACMA; or (v) activities inconsistent with NBN Co Communications Policies, a copy of which will be provided to the licensee by NBN Co where NBN Co determines, acting reasonably, that such NBN Co Communications Policy is relevant to marketing activities and communications with end users to be undertaken by NBN Co using the Specified Premises Location Information. 11A Preliminary provisions for the purposes of sections 11B to 11F Definitions (1) In this section and in sections 11B, 11C, 11D, 11E and 11F: another network means any telecommunications network other than a licensee network or the national broadband network. appointment, when used in relation to a reportable service, means: (a) an appointment for the connection of the service; or (b) an appointment for the rectification of a fault or service difficulty in relation to the service. authorised officer means a person covered by a notice given for the purposes of subsection (2). complaint, when used in relation to a reportable service, means an expression of dissatisfaction made to the licensee in relation to the service or the complaints handling process itself where a response or resolution is expected by the customer (whether express or implied), but does not include: (a) an initial call to request information or support or to report a fault or service difficulty in relation to the service, unless the customer advises the licensee that the customer wants the call to be treated as a complaint; or (b) an issue that is the subject of legal action. complaint category means any of the following kinds of complaints made in relation to a reportable service (including before it is connected): (a) a complaint about delay in connecting a service; (b) a complaint about a disconnection of a service not being processed; (c) a complaint about changing provider (including issues with number porting or churn); (d) a complaint about a technician appointment; (e) a complaint about unclear information provided at point of sale; (f) any other complaint about sales or orders; (g) a complaint about a fault (including no service, intermittent service or drop outs); (h) a complaint about refund or credit owed; (i) a complaint about credit management action; (j) a complaint about billing or payment; (k) a complaint about privacy or fraud issues; (l) any other complaint about billing and accounts; (m) a complaint about the licensee being uncontactable or difficult to contact. contact means: (a) a call by a person to a call centre; or (b) an online chat session initiated by a person to an online chat support system; or (c) an email or other message, or a series of emails or other messages in a chain of correspondence between a person and the licensee (including where one or more of those emails or other messages are generated by a form on the licensee's website or other electronic system); in relation to a reportable service (including before it is connected), in each case: (d) where the call centre, chat system, message system or licensee's email address is operated by or on behalf of the licensee as a formal channel to provide support or sales assistance in relation to reportable services (however described); and (e) whether or not the call centre, chat system, message system or licensee's email address is used for any other purpose of the licensee. CSG geographic category means: (a) urban areas; or (b) major rural areas; or (c) minor rural areas; or (d) remote areas. An expression used in this definition that is also used in the Telecommunications (Customer Service Guarantee – Retail Performance Benchmarks) Instrument (No. 1) 2011 has the same meaning as in that instrument. exemption event means a set of circumstances beyond the control of the licensee that is covered by subsection 21(1) of the CSG Standard and to which the licensee is exempt (including provisionally exempt) under section 21 of that standard. fixed‑line footprint means the areas of Australia where fixed‑line carriage services are supplied, available to be supplied, or proposed to be supplied or to be available to be supplied, to premises. fixed wireless technology platform has the meaning generally accepted within the telecommunications industry. initial reporting period means the period: (a) beginning on 1 January 2019; and (b) ending on 31 December 2021. in‑place connection has the meaning given by item 101 of Schedule 1 to the CSG Standard. kept, when used in relation to an appointment, means kept for the purposes of section 17 of the CSG Standard. licensee network means a telecommunications network owned by the licensee, or a telecommunications network over which the licensee is in a position to exercise control. The question of whether the licensee is in a position to exercise control over a telecommunications network is to be determined in the same way as under section 577Q of the Act. local access technology means any of the following: (a) a licensee network, with the use of an optical‑fibre line to premises; (b) a licensee network, with the use of a line to premises (other than an optical‑fibre line), but not with the use of high capacity radio concentrators; (c) a licensee network, with the use of high capacity radio concentrators; (d) a licensee network, with the use of a fixed wireless technology platform, but not with the use of high capacity radio concentrators; (e) a licensee network, with the use of a satellite; (f) the national broadband network, with the use of a fixed wireless technology platform; (g) the national broadband network, with the use of a satellite; (h) another network, with the use of an optical‑fibre line to premises; (i) another network, with the use of a line to premises (other than an optical‑fibre line); (j) another network, with the use of a fixed wireless technology platform; or (k) another network, with the use of a satellite. mass outage event means an exemption event covered by paragraph 21(2)(b) or (c) of the CSG Standard. missed, when used in relation to an appointment, means missed for the purposes of section 17 of the CSG Standard. national broadband network has the same meaning as in the National Broadband Network Companies Act 2011. relevant ESA means an ESA other than an ESA where all of the premises served by the ESA are within the fixed‑line footprint of the national broadband network. relevant exemption means a provision of Part 3 of the CSG Standard (other than section 18 of that standard) under which the licensee is exempt (including provisionally exempt) from compliance with a performance standard in Part 2 of that standard. reportable service means a CSG service (other than a fixed‑line carriage service supplied using the national broadband network) that is supplied, or has been requested to be supplied, within a relevant ESA. required information: see subsections 11D(2) and 11E(2). substantively engaged with: a contact in relation to a reportable service is substantively engaged with by the licensee when an individual operator first engages with the customer or proposed customer in relation to the substantive issue raised as part of the contact. Note: A contact is not substantively engaged with by an operator merely because the operator has acknowledged the contact, such as by a reply email acknowledging receipt of the contact indicating an expected response timeframe, or by telling a caller that they will be placed on hold. unique exemption event identifier, when used in relation to an exemption event, means: (a) if the event is a mass outage event—the unique numeric or alphanumeric identifier displayed, for the purposes of subsection 25(3) of the CSG Standard, in the notice published in relation to the event under subsection 25(1) of that standard; or (b) in any other case—a unique numeric or alphanumeric identifier for the event used by the licensee. unique service identifier, when used in relation to a reportable service, means: (a) if there is a telephone number for the service (including before it is connected)—the number; or (b) if there is not a telephone number for the service—another unique numeric or alphanumeric identifier for the service that is not the same as any telephone number; or (c) in any case—any other unique identifier for the service agreed by an authorised officer; or if there is no authorised officer—the Secretary. Authorised officers (2) The Secretary may, by written notice given to the licensee, designate an SES employee or acting SES employee in the Department as an authorised officer. Note: The expressions SES employee and acting SES employee are defined in section 2B of the Acts Interpretation Act 1901. 11B Public information on names of relevant ESAs (1) The licensee must make available on a public part of its website a system that enables a user of the website to readily identify the relevant ESA for a premises in Australia. (2) Unless otherwise notified in writing by an authorised officer; or if there is no authorised officer—the Secretary, the system must be an automatic system that provides a user of the website that enters an address in Australia with: (a) the name of the relevant ESA for the premises located at the address; or (b) if there is not a relevant ESA for the premises—a statement to that effect and the reason(s) why there is no relevant ESA for the premises. (3) The system must be first made available no later than the time at which the first report must be published for the purposes of subsection 11C(1). (4) The system must not require the user to do any of the following things in relation to the provision of the information: (a) pay a fee or charge; (b) register with the system; (c) provide any information other than an address in Australia. (5) The licensee must take all reasonable steps to ensure that: (a) members of the public may access the system at any time of the day or night; and (b) the system provides an immediate, or near‑immediate, response to a request for information. 11C Public reporting on certain CSG services in relevant ESAs (1) The licensee must, within 28 days of the end of each quarter that begins immediately after the end of the initial reporting period, or a longer period after the quarter, approved, in writing by an authorised officer; or if there is no authorised officer—the Secretary, publish a report on its website for each relevant ESA containing the following information: (a) the name of the relevant ESA; (b) the number of reportable services supplied in the relevant ESA during the quarter; (c) the number of addresses of premises to which services mentioned in paragraph (b) were supplied during the quarter; (d) the average percentage of time during the quarter for which services mentioned in paragraph (b) were not affected by a fault or service difficulty; (e) the number of reportable services supplied in the relevant ESA where: (i) the service was connected during the quarter; and (ii) there was an in‑place connection at the premises before the service was connected; (f) the percentage of services mentioned in paragraph (e) that were connected within the timeframe (if any) required by the CSG Standard; (g) the number of reportable services supplied in the relevant ESA where: (i) the service was connected during the quarter; and (ii) there was not an in‑place connection at the premises before the service was connected; (h) the percentage of services mentioned in paragraph (g) that were connected within the timeframe (if any) required by the CSG Standard; (i) the number of faults and service difficulties that affected, at any time during the quarter, any reportable services supplied in the relevant ESA; (j) the number of faults or service difficulties mentioned in paragraph (i) divided by the number of reportable services supplied in the relevant ESA during the quarter; (k) the number of faults and service difficulties mentioned in paragraph (i) that were rectified during the quarter; (l) the percentage of faults and service difficulties mentioned in paragraph (i) that were rectified within the timeframe (if any) required by the CSG Standard; (m) the number of appointments in relation to reportable services supplied, or proposed to be supplied, in the relevant ESA during the quarter, where the appointment: (i) was scheduled to take place during the quarter; and (ii) was not cancelled or rescheduled in accordance with Division 4 of Part 2 of the CSG Standard; (n) the percentage of appointments mentioned in paragraph (m) that were kept by the licensee; (o) the number of complaints made in relation to reportable services supplied, or proposed to be supplied, in the relevant ESA during the quarter. Note: See the definition of kept in subsection 11A(1). (2) The licensee must, within 28 days of the end of each quarter that begins immediately after the end of the initial reporting period, or a longer period after the quarter, approved, in writing by an authorised officer; or if there is no authorised officer—the Secretary, publish a report on its website containing the following information: (a) the aggregate number of contacts received by the licensee in relation to all reportable services supplied, or proposed to be supplied, where: (i) for a call made to a contact centre—the call was made during the quarter; or (ii) for a chat session—the session was initiated during the quarter; or (iii) for an email or other message or a series of emails or other messages in a chain of correspondence—the email or other message was an initial email or other message received during the quarter, or the chain of correspondence was not closed at the end of the quarter; (b) the proportion of contacts mentioned in paragraph (a) that were substantively engaged with: (i) for a call to a call centre or an online chat session—within 3 minutes of the start of the contact; or (ii) for an email or other message or a series of emails or other messages in a chain of correspondence—within 2 working days of the start of the first email or message being received by or on behalf of the licensee. (3) The licensee must take reasonable steps to ensure each report published in accordance with subsections (1) and (2) remains available on the licensee's website for at least 5 years after it is first published. 11D Reporting to the ACMA and the Secretary on certain CSG services in relevant ESAs for the initial reporting period Licensee to give reports to the ACMA and the Secretary (or an authorised officer) (1) The licensee must, within 3 months of the end of the initial reporting period, give a report to the ACMA, and an authorised officer; or if there is no authorised officer—the Secretary, containing the required information in relation to each month within this period. Information required to be included in reports (2) The required information in relation to a month for a report under this section is the information in subsections (3) to (7). (3) In relation to the month beginning on 1 January 2019, the first table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) geographic coordinates identifying the boundaries of the relevant ESA as at the end of the month, in compliance with a standard or format (if any) notified to the licensee in writing by an authorised officer; or if there is no authorised officer—the Secretary. (4) In relation to a month beginning on or after 1 February 2019, the first table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) either: (i) if the boundaries of the relevant ESA were established or changed during the month—geographic coordinates identifying the new or revised boundaries of the relevant ESA as at the end of the month; or (ii) otherwise—a statement to the effect that the boundaries of the relevant ESA remained unchanged during the month. (5) The second table must contain, for each relevant ESA, the total number of reportable services supplied during the month. (6) The third table must contain, for each relevant ESA, the percentage of reportable services supplied during the month without any fault or service difficulty. (7) The fourth table must contain, for each relevant ESA, the average availability of reportable services during the month, as a percentage of total possible available time in the applicable month. 11E Reporting to the ACMA and the Secretary on certain CSG services in relevant ESAs for the subsequent reporting period Licensee to give reports to the ACMA and the Secretary (or an authorised officer) (1) The licensee must, within 28 days of the end of each quarter that begins immediately after the end of the initial reporting period, give a report to the ACMA, and an authorised officer; or if there is no authorised officer—the Secretary, containing the required information in relation to each calendar month within the quarter. Information required to be included in reports (2) The required information in relation to a month for a report under this section is the information in subsections (3) to (12). (3) In relation to a month beginning on or after 1 January 2022, the first table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) either: (i) if the boundaries of the relevant ESA were established or changed during the month—geographic coordinates identifying the new or revised boundaries of the relevant ESA as at the end of the month; or (ii) otherwise—a statement to the effect that the boundaries of the relevant ESA remained unchanged during the month. (4) The second table must contain, for each reportable service supplied during the month: (a) the unique service identifier of the service; and (b) the name of the relevant ESA for the service; and (c) the local access technology used to supply the service; and (d) the CSG geographic category for the area in which the service is supplied. (5) The third table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) for each CSG geographic category: (i) the number of reportable services supplied to an area within the relevant ESA for the category during the month; and (ii) the number of addresses of premises to which those services were supplied during the month. (6) The fourth table must contain, for each relevant ESA: (a) the name of the relevant ESA; and (b) for each kind of local access technology: (i) the number of reportable services supplied using the technology during the month; and (ii) the number of addresses of premises to which these reportable services were supplied during the month. (7) The fifth table must contain, for each request for the connection of a reportable service where the connection of the service was: (a) completed during the month; or (b) incomplete at the end of the month; or (c) cancelled during the month; the following information: (d) the unique service identifier of the service; (e) a statement of whether there was an in‑place connection at the premises or a new connection was required for a service to be provided; (f) the CSG geographical category which applies to premises as relevant to the connection requirements under Division 2 of Part 2 of the CSG Standard; (g) the date on which the connection of the service was first requested; (h) the date by which connection of the service: (i) is or was required under Division 2 of Part 2 of the CSG Standard; or (ii) would have been required, disregarding any relevant exemption that applies to the timeframe for connection of the service; (i) either: (i) if paragraph (a) applies—the date on which connection of the service was completed, the number of working days (if any) taken to complete the connection, and the number of working days (if any) the connection exceeded the date by which connection of the service was required under Division 2 of Part 2 of the CSG Standard; or (ii) if paragraph (b) or (c) applies—a statement to that effect; (j) a statement as to whether the licensee complied with the connection requirements under Division 2 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this; (k) what relevant exemption (if any) applies to the timeframe for connection of the service; (l) if a relevant exemption applies because of an exemption event—the unique exemption event identifier for the event; (m) if paragraph (c) applies—the reason(s) for the cancellation. (8) The sixth table must contain, for each fault or service difficulty relating to a reportable service where the fault or service difficulty was: (a) rectified during the month; or (b) not rectified at the end of the month; or (c) closed by the licensee during the month (otherwise than because the fault or service difficulty was rectified); the following information: (d) the unique service identifier of the service; (e) the CSG geographical category which applies to the premises as relevant to the connection requirements under Division 3 of Part 2 of the CSG Standard; (f) the date on which the fault or service difficulty was first reported; (g) the nature and cause of the fault; (h) the date by which rectification of the fault or service difficulty: (i) is or was required under Division 3 of Part 2 of the CSG Standard; or (ii) would have been required, disregarding any relevant exemption that applies to the timeframe for rectification of the fault or service difficulty; (i) either; (i) if paragraph (a) applies—the date on which the fault or service difficulty was rectified, the number of working days (if any) taken to rectify the fault or service difficulty, and the number of working days (if any) the rectification exceeded the date by which rectification of the fault or service difficulty was required under Division 3 of Part 2 of the CSG Standard; or (ii) if paragraph (b) or (c) applies—a statement to that effect; (j) a statement as to whether the licensee complied with the rectification requirements under Division 3 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this; (k) what relevant exemption (if any) applies to the timeframe for rectification of the fault or service difficulty; (l) if a relevant exemption applies because of an exemption event—the unique exemption event identifier for the event; (m) if paragraph (c) applies—the reason(s) why the fault or service difficulty was closed. (9) The seventh table must contain, for each appointment in relation to a reportable service where the appointment: (a) was scheduled to take place during the month; and (b) was not cancelled, or rescheduled to take place after the end of the month, in accordance with Division 4 of Part 2 of the CSG Standard; the following information: (c) the unique service identifier of the service to which the appointment relates; (d) the CSG geographical category which applies to the premises as relevant to the appointment requirements under Division 4 of Part 2 of the CSG Standard; (e) the appointment date; (f) a statement as to whether the appointment was for: (i) connection of the service; or (ii) rectification of a fault or service difficulty in relation to the service; (g) either: (i) the time of the appointment; or (ii) the start and end of the period of time in which the appointment is scheduled to occur; (h) a statement as to whether the appointment was rescheduled and, if so, how many times, and the reason(s) for this; (i) a statement as to whether the licensee kept or missed the appointment; (j) a statement as to whether the licensee complied with the appointment requirements under Division 4 of Part 2 of the CSG Standard, and in the case of non‑compliance, the reason(s) for this; (k) either: (i) the time the licensee attended the appointment; or (ii) if the licensee did not attend the appointment—a statement to that effect. Note: See the definitions of kept and missed in subsection 11A(1). (10) The eighth table must contain, for each exemption event which affected some or all reportable services during the month: (a) a statement as to whether the event is a mass outage event; and (b) the unique exemption event identifier for the event; and (c) a brief description of the nature of the event; and (d) the date on which the event first affected a reportable service; and (e) if the event has ended—the date on which the event ended; and (f) geographic coordinates identifying the boundaries of the geographic area of the event, in compliance with a standard or format (if any) notified to the licensee in writing by an authorised officer; or if there is no authorised officer—the Secretary; and (g) the number of reportable services affected by the event; and (h) the number of faults and service difficulties affecting services mentioned in paragraph (g) during the month; and (i) the number of faults and service difficulties mentioned in paragraph (h) that were rectified during the month; and (j) the percentage of faults and service difficulties mentioned in paragraph (i) that were rectified within the timeframe that would have been required by the CSG Standard, disregarding the relevant exemption that applied to the timeframe for rectification of the fault or service difficulty; and (k) the number of requests for the connection of a reportable service within the area affected by the event at any time during the month; and (l) the number of requests mentioned in paragraph (k) for which the service was connected during the month; and (m) the number of requests mentioned in paragraph (k) for which the service was not connected during the month; and (n) the percentage of services mentioned in paragraph (l) that were connected within the timeframe that would have been required by the CSG Standard, disregarding the relevant exemption that applied to the timeframe for connection of the service. (11) The ninth table must contain, in relation to each of the following kinds of contacts received from customers or proposed customers in relation to reportable services: (a) calls made during the month to a contact centre; (b) chat sessions initiated during the month; (c) emails or other messages received during the month, including initial emails or other messages and a series of emails or other messages in a chain of correspondence; the following information: (d) the number of contacts received; (e) the number of contacts substantively engaged with by the licensee: (i) for a call to a call centre or an online chat session—within 3 minutes of the start of the contact; (ii) for an email or other message or a series of emails or other messages in a chain of correspondence—within 2 working days of the start of the first email or other message (as applicable) being received by or on behalf of the licensee; (f) the number of contacts where the licensee did not substantively engage with the contact: (i) for calls to a call centre or an online chat sessions—before the contact was disconnected or closed; (ii) for an email or other message or a series of emails or other messages in a chain of correspondence—within 2 working days of the start of the first email or other message being received by or on behalf of the licensee; (iii) for an email or other message or a series of emails or other messages in a chain of correspondence—where the licensee did not substantively engage in any way with the first email or other message; (g) in relation to contacts mentioned in paragraphs (a), (b) and (c), the average time between when the contacts are first received by the licensee and when those contacts are first substantively engaged with by the licensee; (h) in relation to contacts mentioned in subparagraph (f)(i), the average time between when the contacts are first received by the licensee and when those contacts are disconnected or closed; (i) in relation to contacts mentioned in paragraph (a), (b) and (c), the average duration of those contacts measured from the time they are substantively engaged with until the contact is concluded; (j) in relation to contacts mentioned in paragraph (a), (b) and (c), the percentage of those contacts for which the query or issue raised during the initial contact was resolved: (i) for calls to a call centre or an online chat sessions—during that call or chat session; (ii) for an email or message or a series of emails or messages in a chain of correspondence—by the first substantive reply by or on behalf of the licensee in relation to the query or issue; (k) in relation to contacts mentioned in paragraphs (a), (b) and (c), the number of contacts with which the licensee had not substantively engaged at any time during the month, that are to be carried over into the following month. (12) The tenth table must contain, for each complaint made by a customer or proposed customer of a reportable service in relation to the service where the complaint was: (a) resolved during the month; or (b) unresolved at the end of the month; or (c) closed during the month (otherwise than because the complaint was resolved); the following information: (d) the unique service identifier of the service; (e) the date the complaint was made; (f) either: (i) if paragraph (a) applies—the date on which the complaint was resolved; or (ii) if paragraph (b) or (c) applies—a statement to that effect; (g) the complaint category for the complaint; (h) if paragraph (c) applies—the reason(s) why the complaint was closed. 11F Form and manner of reports to be provided under sections 11D and 11E (1) A report under sections 11D and 11E must be provided by the licensee: (a) in .xlsx format, or another electronic format approved, in writing, by an authorised officer; or if there is no authorised officer—the Secretary; and (b) in a single electronic file to the extent reasonably practicable to do so; and (c) using a separate table (whether in a separate worksheet, file or equivalent) for each set of required information in relation to: (i) a month covered by the report; and (ii) if the report is provided under section 11D—one of subsections (3) to (7) of that section; or (iii) if the report is provided under section 11E—one of subsections (3) to (12) of that section; and (d) with the required information being in a form that is commonly understood and is readily machine readable; and (e) using clearly labelled headings; and (f) including a glossary of any abbreviations and acronyms used (if applicable); and (g) using electronic communication; and (h) if a particular form of electronic communication, and a particular address to which that communication must be addressed, is notified in writing to the licensee by any of the ACMA, an authorised officer; or if there is no authorised officer—the Secretary (a report recipient)—by being sent to the report recipient using that form of communication sent to that address. Endnotes Endnote 1—About the endnotes The endnotes provide information about this compilation and the compiled law. The following endnotes are included in every compilation: Endnote 1—About the endnotes Endnote 2—Abbreviation key Endnote 3—Legislation history Endnote 4—Amendment history Abbreviation key—Endnote 2 The abbreviation key sets out abbreviations that may be used in the endnotes. Legislation history and amendment history—Endnotes 3 and 4 Amending laws are annotated in the legislation history and amendment history. The legislation history in endnote 3 provides information about each law that has amended (or will amend) the compiled law. The information includes commencement details for amending laws and details of any application, saving or transitional provisions that are not included in this compilation. The amendment history in endnote 4 provides information about amendments at the provision (generally section or equivalent) level. It also includes information about any provision of the compiled law that has been repealed in accordance with a provision of the law. Editorial changes The Legislation Act 2003 authorises First Parliamentary Counsel to make editorial and presentational changes to a compiled law in preparing a compilation of the law for registration. The changes must not change the effect of the law. Editorial changes take effect from the compilation registration date. If the compilation includes editorial changes, the endnotes include a brief outline of the changes in general terms. Full details of any changes can be obtained from the Office of Parliamentary Counsel. Misdescribed amendments A misdescribed amendment is an amendment that does not accurately describe how an amendment is to be made. If, despite the misdescription, the amendment can be given effect as intended, then the misdescribed amendment can be incorporated through an editorial change made under section 15V of the Legislation Act 2003. If a misdescribed amendment cannot be given effect as intended, the amendment is not incorporated and "(md not incorp)" is added to the amendment history. Endnote 2—Abbreviation key ad = added or inserted orig = original am = amended par = paragraph(s)/subparagraph(s) amdt = amendment /sub‑subparagraph(s) c = clause(s) pres = present C[x] = Compilation No. x prev = previous Ch = Chapter(s) (prev…) = previously def = definition(s) Pt = Part(s) Dict = Dictionary r = regulation(s)/rule(s) disallowed = disallowed by Parliament reloc = relocated Div = Division(s) renum = renumbered exp = expires/expired or ceases/ceased to have rep = repealed effect rs = repealed and substituted F = Federal Register of Legislation s = section(s)/subsection(s) gaz = gazette Sch = Schedule(s) LA = Legislation Act 2003 Sdiv = Subdivision(s) LIA = Legislative Instruments Act 2003 SLI = Select Legislative Instrument (md not incorp) = misdescribed amendment SR = Statutory Rules cannot be given effect Sub‑Ch = Sub‑Chapter(s) mod = modified/modification SubPt = Subpart(s) No. = Number(s) underlining = whole or part not o = order(s) commenced or to be commenced Ord = Ordinance Endnote 3—Legislation history Name Registration Commencement Application, saving and transitional provisions Telecommunications (Carrier Licence Conditions ‑ Telstra Corporation Limited) Declaration 2019 28 Mar 2019 (F2019L00443) 29 Mar 2019 (s 2) Telecommunications (Carrier Licence Conditions ‑ Telstra Corporation Limited) Amendment (Regional Service Information) Instrument 2021 22 Dec 2021 (F2021L01876) 23 Dec 2021 (s 2(1) item 1) — Act Number and year Assent Commencement Application, saving and transitional provisions Telstra Corporation and Other Legislation Amendment Act 2021 140, 2021 13 Dec 2021 Sch 2 (items 132–139): 1 Jan 2023 (s 2(1) item 3) — Endnote 4—Amendment history Provision affected How affected s 1..................... am Act No 140, 2021 s 2..................... rep LA s 48D s 3..................... am Act No 140, 2021 s 4..................... am F2021L01876; Act No 140, 2021 s 5..................... rep LA s 48C s 6..................... rep Act No 140, 2021 s 7..................... rep Act No 140, 2021 s 8..................... rep Act No 140, 2021 s 9..................... rep Act No 140, 2021 s 10.................... rep Act No 140, 2021 s 11.................... am Act No 140, 2021 s 11A................... ad F2021L01876 s 11B................... ad F2021L01876 s 11C................... ad F2021L01876 s 11D................... ad F2021L01876 s 11E................... ad F2021L01876 s 11F................... ad F2021L01876 s 12.................... rep Act No 140, 2021 s 13.................... rep Act No 140, 2021 s 14.................... am F2021L01876 rep Act No 140, 2021 s 15.................... rep Act No 140, 2021 s 16.................... rep Act No 140, 2021 s 17.................... rep Act No 140, 2021 s 18.................... rep Act No 140, 2021 Schedule 1................ am F2021L01876 rep Act No 140, 2021 Schedule 2................ rep LA s 48C