Telecommunications (Customer Service Guarantee) Record-Keeping Rules 2023 (Cth)

Telecommunications (Customer Service Guarantee) Record-Keeping Rules 2023

The Australian Communications and Media Authority makes the following rules under section 529 of the Telecommunications Act 1997.

Dated: 28 September 2023 Samantha Yorke [signed] Member

Brendan Byrne [signed] Member/General Manager

Australian Communications and Media Authority

Contents Part 1—Preliminary 1 Name 2 Commencement 3 Authority 4 Repeal of the Telecommunications (Customer Service Guarantee) Record-Keeping Rules 2011 5 Repeal of this instrument 6 Definitions 7 Qualifying carriage service providers 8 References to other instruments Part 2—Keeping of Records 9 Records relating to the number of CSG services supplied 10 Records relating to in-place connection requests 11 Records relating to new connection requests 12 Records for CSG services required to be connected in guaranteed maximum connection period specified in subsection 11(2) of the CSG Standard 13 Records relating to reports of faults or service difficulties 14 Records relating to the keeping of appointments Part 3—Retention of Records 15 Period for retention of records Part 4—Reporting 16 Requirement to prepare compliance reports 17 Requirement to give compliance reports to the ACMA Part 5—Audit 18 Auditing of compliance with these Rules 19 Audit terms of reference 20 Nomination of auditor 21 Requirement to provide audit report to the ACMA Part 6—Transitional 22 Retention of records 23 Audit Schedule 1 — Information to be included in a compliance report Schedule 2 — Form of Compliance Report

Part 1—Preliminary

1 Name These rules are the Telecommunications (Customer Service Guarantee) Record-Keeping Rules 2023.

2 Commencement These rules commence at the start of the day after the day they are registered on the Federal Register of Legislation.