Disability Services and Inclusion (Complaints and Incidents Management) Rules 2023 (Cth)

Disability Services and Inclusion (Complaints and Incidents Management) Rules 2023 I, Amanda Rishworth, Minister for Social Services, make the following rules.

Dated 15 December 2023

Amanda Rishworth Minister for Social Services

Contents Part 1—Preliminary 1 Name 2 Commencement 3 Authority 4 Definitions Part 2—Complaints management and resolution Division 1—Introduction 5 Simplified outline of this Part 6 Purpose of this Part Division 2—Complaints management and resolution system requirements 7 System must comply with this Part 8 Complaints management and resolution system requirements 9 System must afford procedural fairness 10 Documentation, record keeping and statistics 11 Roles, responsibilities, compliance and training of workers 12 Referring complaints Part 3—Incident management Division 1—Introduction 13 Simplified outline of this Part 14 Purpose of this Part 15 Incidents that are also reportable incidents Division 2—Incident management system requirements 16 System must comply with this Division 17 Incidents that must be covered 18 Incident management system procedures 19 System must afford procedural fairness 20 Documentation, record keeping and statistics 21 Roles, responsibilities, compliance and training of workers Division 3—Reportable incidents 22 Notifying and managing reportable incidents 23 Reportable incidents include alleged reportable incidents 24 Duty of key personnel in relation to reportable incidents 25 Duty of workers to notify covered person of reportable incidents 26 Certain reportable incidents must be notified to the Department 27 Circumstances in which certain information relating to reportable incidents need not be obtained 28 Keeping the Department updated 29 Providing the Department with a final report 30 Record keeping 31 Action by the Department in relation to reportable incidents