Online Safety (Relevant Electronic Services—Class 1A and Class 1B Material) Industry Standard 2024 (Cth)

Online Safety (Relevant Electronic Services—Class 1A and Class 1B Material) Industry Standard 2024

I, Julie Inman Grant, eSafety Commissioner, determine the following industry standard.

Dated 19 June 2024

Julie Inman Grant eSafety Commissioner

Contents Part 1—Preliminary 1 Name 2 Commencement 3 Authority 4 Object of this industry standard 5 Application of this industry standard Part 2—Interpretation 6 General definitions Part 3—Risk assessments and risk profiles 7 Requirement to carry out risk assessments and determine risk profiles of relevant electronic services 8 Methodology, risk factors and indicators to be used for risk assessments and risk profile determinations 9 Documenting risk assessments and risk profiles Part 4—Online safety compliance measures Division 1—Preliminary 10 This Part not exhaustive 11 Determining what is appropriate 12 Index of requirements for relevant electronic services Division 2—Compliance measures 13 Terms of use 14 Systems and processes for responding to breaches of terms of use: class 1A material 15 Responding to class 1A material 16 Notification of child sexual exploitation material and pro-terror material 17 Resourcing trust and safety functions 18 Safety features and settings 19 Detecting and removing known child sexual abuse material 20 Detecting and removing known pro-terror material 21 Disrupting and deterring child sexual exploitation material and pro-terror material 22 Development programs 23 Systems and processes for responding to breaches of terms of use: class 1B material 24 Responding to breaches of terms of use: class 1B material 25 Giving information about the Commissioner to end-users in Australia 26 Responding to communications from, and referring certain unresolved complaints to, the Commissioner 27 Dedicated section of service for online safety information Division 3—Reports and complaints 28 Mechanisms for end-users and account holders to report, and make complaints, to providers 29 Dealing with reports and complaints—general rules 30 Dealing with reports and complaints—additional rules for pre-assessed relevant electronic services and Tier 1 relevant electronic services 31 Unresolved complaints about non-compliance to be referred to the Commissioner Division 4—Requirements for reporting to the Commissioner 32 Commissioner may require documents about risk assessments and other information 33 Reports relating to technical feasibility and practicability of compliance with provisions of Division 2 34 Notifying changes to features and functions of relevant electronic services 35 Reports on outcomes of development programs 36 Commissioner may require compliance reports 37 Compliance and other certificates and reports required by Commissioner 38 Extension of reporting deadlines Part 5—Miscellaneous 39 Record-keeping requirements