Telecommunications (Customer Communications for Outages Industry Standards) Direction 2024 (Cth)

Telecommunications (Customer Communications for Outages Industry Standards) Direction 2024

I, Michelle Rowland, Minister for Communications, make the following direction.

Dated 21 August 2024

Michelle Rowland Minister for Communications

Contents 1 Name 2 Commencement 3 Authority 4 Definitions 5 Direction to the ACMA on customer communications 6 Objectives and content of the standards

1 Name This instrument is the Telecommunications (Customer Communications for Outages Industry Standards) Direction 2024.

2 Commencement This instrument commences the day after this instrument is registered.

3 Authority This instrument is made under subsection 125AA(4) of the Telecommunications Act 1997.

4 Definitions Note: A number of expressions used in this instrument are defined in section 7 of the Act, including the following: 1. ACMA; 2. carrier; 3. carriage service; 4. carriage service provider 5. telecommunications network In this instrument: Act means the Telecommunications Act 1997.

5 Direction to the ACMA on customer communications 1. I direct the ACMA to determine a standard under subsection 125AA(1) of the Act that deals with information to be provided, or made available, by carriers and carriage service providers relating to major outages that impact a telecommunications network used to supply carriage services to end-users. 2. The standard required by subsection 5(1) is to: 1. be determined by 14 November 2024; and 2. commence in full at the earliest practical opportunity and no later than 31 December 2024. 1. I direct the ACMA to determine a standard under subsection 125AA(1) of the Act that deals with information to be provided, or made available, by carriers and carriage service providers relating to significant local outages that impact a telecommunications network used to supply carriage services to end-users. 2. The standard required by subsection 5(3) is to: 1. be determined by 30 April 2025; and 2. commence in full at the earliest practical opportunity and no later than 30 June 2025. 1. I direct that the ACMA may vary the standards required by this section as it considers necessary from time to time, provided that the standards, as varied, comply with this instrument. 2. The standards required by this section may: 1. deal with matters differently for different classes of carriers or carriage service providers; 2. exempt certain classes of carriers or carriage service providers from particular provisions of the standard; or 3. deal with matters differently for different classes of end-users.