Federal Register of Legislation
Telecommunications (Complaints Handling Industry Standard Amendment) Direction 2024
I, Michelle Rowland, Minister for Communications, make the following direction.
Dated 21 August 2024
Michelle Rowland Minister for Communications
Contents 1 Name 2 Commencement 3 Authority 4 Definitions 5 Direction to the ACMA 6 Objectives and content of the amendments to the 2018 Standard
1 Name This instrument is the Telecommunications (Complaints Handling Industry Standard Amendment) Direction 2024.
2 Commencement This instrument commences the day after this instrument is registered.
3 Authority This instrument is made under subsection 125AA(4) of the Telecommunications Act 1997.
4 Definitions Note: A number of expressions used in this instrument are defined in section 7 of the Act, including the following: 1. ACMA; 2. carriage service provider; 3. carrier; 4. Telecommunications Industry Ombudsman; 5. network unit; 6. telecommunications network
In this instrument: Act means the Telecommunications Act 1997. 2018 Standard means the Telecommunications (Consumer Complaints Handling) Industry Standard 2018. consumer has the same meaning as in the 2018 Standard. provider means: 1. carriage service providers; and 2. carriers responsible for network units that are used in the supply of services by carriage service providers.
5 Direction to the ACMA 1. I direct the ACMA under subsection 125AA(1) of the Act to amend the 2018 Standard, to give effect to the objectives provided in section 6 of this Direction. 2. The amendments to the 2018 Standard are to: 1. be determined by 30 April 2025; and 2. commence in full at the earliest practical opportunity and no later than 30 June 2025. 1. I direct that the ACMA may vary the 2018 Standard as it considers necessary from time to time, provided that the standard as varied complies with this instrument. 2. The 2018 Standard may be amended to: 1. deal with matters differently for different classes of providers; 2. exempt certain classes of providers from particular provisions of the standard; or 3. deal with matters differently for different classes of consumers.
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