Telecommunications (Customer Communications for Outages) Industry Standard 2024 (Cth)

Telecommunications (Customer Communications for Outages) Industry Standard 2024

The Australian Communications and Media Authority makes the following industry standard under subsection 125AA(1) of the Telecommunications Act 1997.

Dated: 12 November 2024 Samantha York [signed] Member

Cathy Rainsford [signed] General Manager

Australian Communications and Media Authority

Part 1—Preliminary

1 Name This instrument is the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

2 Commencement

This instrument commences on 31 December 2024.

3 Authority This instrument is made under subsection 125AA(1) of the Telecommunications Act 1997 and in accordance with subsection 5(1) and section 6 of the Telecommunications (Customer Communications for Outages Industry Standards) Direction 2024.

Note: The Telecommunications (Customer Communications for Outages Industry Standards) Direction 2024 was given to the ACMA by the Minister under subsection 125AA(4) of the Act.

4 Application For the purpose of subsection 125AA(1) of the Act, this instrument: (a) applies to the section of the telecommunications industry consisting of carriers whose telecommunications networks are used to supply carriage services to end-users, and carriage service providers that supply carriage services to end-users; (b) deals with the information and advice a carrier must provide to other carriers, carriage service providers, the public and relevant stakeholders, in the event of a major outage; (c) deals with the information and advice a carriage service provider must provide to end-users and the public, in the event of a major outage; and (d) is intended to give effect to the objectives set out in subsection 6(1) of the Direction and address the matters set out in subsection 6(2) of the Direction as they relate to the carriers and carriage service providers referred to in paragraph (a).