Flight Centre Travel Group Limited T/A Aunt Betty v Goel [2021] NSWCATAP 44

Civil and Administrative Tribunal New South Wales Medium Neutral Citation: Flight Centre Travel Group Limited T/A Aunt Betty v Goel [2021] NSWCATAP 44 Hearing dates: 22 February 2021 Date of orders: 26 February 2021 Decision date: 26 February 2021 Jurisdiction: Appeal Panel Before: Cowdroy AO QC ADCJ , Principal Member T Simon, Principal Member Decision: The Tribunal orders that: (1) The appeal be allowed; (2) The orders of the tribunal made on 9 November 2020 be set aside; (3) Application GEN 20/19479 is dismissed. Catchwords: APPEALS — consumer claim — breach of contract for airline travel — whether member erred by not considering agency as provided by terms and conditions — error of law Legislation Cited: Fair Trading Act 1987 Cases Cited: Air Tahiti Nui Pty Ltd v McKenzie (2009) 77 NSWLR 299; [2009] NSWCA 429 Australian Competition and Consumer Commission v Flight Centre Travel Group Limited (2016) 261 CLR 203; [2016] HCA 49 Clark v Electrical Home-Aids Pty Ltd [2017] NSWCATAP 63 eBay International AG v Creative Festival Entertainment Pty Ltd (ACN 098 183 281) (2006) 170 FCR 450; [2006] FCA 1768 Lam v Steve Jarvin Motors Pty Ltd [2016] NSWCATAP 186; Hardwick Game Farm v Suffolk Agricultural and Poultry Producers Association Ltd [1966] 1 WLR 287 Henry Kendall & Sons v William Lillico & Sons Ltd [1969] 1 AC 31 John Prendergast & Vanessa Prendergast v Western Murray Irrigation Ltd [2014] NSWCATAP 69 Matumaini v Automobile Industries Pty Ltd [2017] NSWCATAP 93 Sauvage v Cleardon Pty Ltd [2017] NSWCATAP 47 Scenic Tours Pty Ltd v Moore (2018) 361 ALR 456; [2018] NSWCA 238 Slipper v Berry Buddle Wilkins Lawyers [2015] NSWSC 810 Surfstone Pty Ltd and Anor v Morgan Consulting Engineers Pty Ltd [2016] 2 Qd R 194; [2015] QSC 290 Thornton v Shoe Lane Parking Ltd [1971] 2 QB 163 Toll (FGCT) v Alphapharm Pty Ltd (2004) 219 CLR 165; [2004] HCA 52 Universal Steam Navigation Co v McKelvie & Co (1923) 92 LJKB 647; [1923] AC 492 Westport Insurance Corporation v Gordian Runoff Ltd (2011) 244 CLR 239; [2011] HCA 37 Texts Cited: Nil Category: Principal judgment Parties: Flight Centre Travel Group Limited T/A Aunt Betty (Appellant) Meenu Goel (Respondent) Representation: P Sharp (on behalf of the Appellant) Respondent (Self Represented) File Number(s): AP 20/51197 Publication restriction: Nil Decision under appeal Court or tribunal: Civil and Administrative Tribunal New South Wales Jurisdiction: Consumer and Commercial Division Citation: N/A Date of Decision: 09 November 2020 Before: G Towney, General Member File Number(s): GEN 20/19479