Civil and Administrative Tribunal New South Wales Medium Neutral Citation: NSW Legal Services Commissioner v Lal [2022] NSWCATOD 144 Hearing dates: 6 October 2022 Date of orders: 15 November 2022 Decision date: 15 November 2022 Jurisdiction: Occupational Division Before: Cole DCJ, Deputy President A D Suthers, Principal Member, Emeritus Professor P J Foreman AM, General Member Decision: Having found the respondent guilty of professional misconduct, we make the following orders: (1) The respondent is reprimanded. (2) The respondent is to undertake and complete, at her own expense, within 12 months of the date of these orders, a course in legal ethics that is approved by the Legal Services Commissioner. (3) Within seven days of receiving notification of the result of her participation in the course in legal ethics referred to in order (2), the respondent must provide the original of that notification to the Legal Services Commissioner. (4) Should the respondent fail to achieve a pass mark in the course in legal ethics referred to in order (2), she shall undertake a further course in legal ethics approved by the Legal Services Commissioner, within the 12 month period referred to in order (2). (5) If the respondent does not achieve a pass mark, in a course in legal ethics approved by the Legal Services Commissioner, within 12 months of the date of these orders, then her Practising Certificate shall be suspended until she achieves such pass mark. If, at the expiration of 12 months from the date of these orders, the respondent does not hold a Practising Certificate, then no further Practising Certificate shall be issued to her until such time as she achieves a pass mark in a course of legal ethics approved by the Legal Services Commissioner. (6) The respondent is to pay the costs of the applicant in the amount of $3,000. Catchwords: OCCUPATIONS — Legal practitioners — Solicitors — Professional misconduct Legislation Cited: Legal Profession Uniform Law (NSW) Legal Profession Uniform Law Application Act 2014 Legal Profession Uniform Admission Rules 2015 Legal Profession Uniform General Rules 2015 Cases Cited: Allinson v General Council of Medical Education and Registration [1894] 1QB 750 Council of the Law Society of NSW v Webb [2013] NSWCA 423 Council of the New South Wales Bar Association v Butland [2009] NSWADT 177 Council of the NSW Bar Association v EFA [2021] NSWCA 339 Legal Services Commissioner v Maddock [2021] NSWCATOD 46 Legal Services Commissioner v Wen [2016] NSWCATOD 36 The Council of the New South Wales Bar Association v Sahade [2007] NSWCA 145 Xu v Council of the Law Society of NSW [2009] NSWCA 430 Youssef v NSW Legal Services Commissioner [2020] NSWCATOD 85 Category: Principal judgment Parties: NSW Legal Services Commissioner (Applicant) Laura Sandra Lal (Respondent) Representation: Counsel: M Kalyk (Respondent) Solicitors: Office of the Legal Services Commissioner (Applicant) Bartier Perry (Respondent) File Number(s): 2022/00163136 Publication restriction: Nil REASONS FOR DECISION 1. On 6 June 2022, the NSW Legal Services Commissioner filed an application for disciplinary findings and orders under the Legal Profession Uniform Law (NSW) ('the Uniform Law') ('the application'), based upon a complaint, in relation to Ms Lal. An instrument of consent, executed on behalf of both the applicant and the respondent, was filed with the application. The Legal Profession Uniform Law Application Act 2014 ('the Application Act'), in s 144, provides for the Tribunal, with the consent of the respondent lawyer contained in a written instrument, to make orders without conducting or completing a hearing in relation to a complaint. 2. A brief hearing took place in the Tribunal on 6 October 2022. The applicant tendered an affidavit of Ms Gulliver, the Assistant Commissioner (Legal) in the office of the NSW Legal Services Commissioner, affirmed on 3 June 2022. The respondent tendered an affidavit of the respondent, sworn on 13 July 2022, an affidavit of Ms Sofi, sworn on 18 July 2022, an affidavit of Mr Khoudair, sworn on 20 July 2022 and an affidavit of Ms O'Neill, sworn on 5 September 2022. Ms Lal was cross-examined. The Instrument of Consent 1. The Instrument of Consent provides as follows: CONSENT By consent, the Tribunal makes the following findings and orders: 1. That the Respondent has engaged in professional misconduct. 2. That the Respondent be reprimanded. 3. That the Respondent undertake further education in the following terms: (a) the Respondent is to undertake, complete and pass, at her own expense, within 12 months of the date of the orders made by the Tribunal (and during which the Respondent holds a practising certificate) (the Time Period), a course in ethics that is approved by the Legal Services Commissioner and therein achieve a pass mark (Pass Mark); (b) the Respondent shall, within seven (7) days of receipt of notification of the result of her participation in the course, provide to the Legal Services Commissioner, the original of such notification; (c) should the Respondent fail to achieve the Pass Mark in the course, she shall complete such further course (in which she may not have achieved the Pass Mark) as approved by the Legal Services Commissioner until such time as she achieves the Pass Mark in the course within the Time Period; and (d) if, at the end of the Time Period, the Respondent has failed to achieve the Pass Mark in the course, any Practising Certificate then held by her shall be suspended until such time as she achieves the Pass Mark in the course and should she then not hold a Practising Certificate, no further Practising Certificate shall be issued to her until she achieves the Pass Mark in the course. 4. That the Respondent pay the costs of the Applicant in the amount of $3,000. GROUNDS 1. The Respondent falsely represented to Ms Hei Woon Haywood Chiu that Mr G was a client of her employer (the law practice), in relation to the claim against Ms Chiu by Mr G, in correspondence to Ms Chiu as follows: a. letter dated 15 December 2020 on the letterhead of the law practice; b. email dated 5 January 2021 sent from the Respondent's email address at the law practice and signed by the Respondent as a solicitor of the law practice; c. email dated 19 February 2021 sent from the Respondent's email address at the law practice and signed by the Respondent as a solicitor of the law practice. The above representations were false as Mr G was not a client of the law practice, where the Respondent was employed, in relation to his claim against Ms Chiu. AGREED STATEMENT OF FACTS (including particulars) 1. Ms Hei Woon Haywood Chiu was the vendor of property at Pemulwuy NSW and Mr G was the purchaser. 2. Following settlement, Mr G claimed payment from Ms Chiu in relation to costs incurred for a locksmith, removal of property/rubbish and a new remote control for garage access, totalling $1,027. 3. At all material times, the Respondent and Mr G were in a personal relationship. 4. The Respondent was employed as a solicitor by a national law practice, however there was no formal solicitor/client relationship between that law practice and Mr G. 5. The Respondent sent correspondence to Ms Chiu in relation to the claim for payment made by Mr G as follows: a. By letter dated 15 December 2020 (on the law practice's letterhead, and signed using the law practice's name); b. By email sent on 5 January 2021 (using her email address at the law practice and signature block stating she is a solicitor at the law practice); and c. By email sent on 19 February 2021 (using her email address at the law practice and signature block stating she is a solicitor at the law practice). 6. The correspondence at (5)(a)-(c) included representations that Mr G was a client of the law practice, conveyed by the Respondent's statements to the effect that: (a) Letter dated 15 December 2020: (i) The law practice acts for Mr G. (ii) Should payment not be received within fourteen days, the law practice will commence legal proceedings, on behalf of Mr G, to recover the unpaid debt together with legal costs. (b) Email dated 5 January 2021: (i) The law practice has been instructed by its client, Mr G, to appoint a forensic accountant to quantify the loss of opportunity cost associated with leasing his garage. (ii) The law practice estimates the professional costs of the accountant to be in the vicinity of $1,200-1,500. (c) Email dated 19 February 2021: (i) The law practice has been informed by its client, Mr G, that the debt remains outstanding and that he will be filing a statement of claim. 7. The Respondent knew at all relevant times that there was no formal (or any) solicitor/client relationship between the law practice where she was employed and Mr G. 8. By email dated 8 March 2021, Ms Chiu made a complaint to the Office of the NSW Legal Services Commissioner about the Respondent's conduct. Further Considerations 9. The Respondent admitted the conduct in Ground 1 on being notified of the complaint and has expressed contrition and remorse. Legal Profession Uniform Law Application Act 2014 1. The Application Act provides, in s 144: 144 Consent orders (1) The Tribunal may, with the consent of the respondent lawyer contained in a written instrument, make orders without conducting or completing a hearing in relation to the complaint. (2) Consent may be given before or after the proceedings were initiated in the Tribunal with respect to the complaint. (3) If consent is given before the proceedings were initiated, an investigation of the complaint (whether commenced or not) may be dispensed with, and any investigation of the complaint already being conducted may be suspended or terminated. (4) This section does not apply to consent given by the respondent lawyer unless the lawyer and the NSW Commissioner have agreed on the terms of an instrument of consent. (5) Without limiting what may be included in the instrument of consent, the instrument is to contain an agreed statement of facts (including as to the grounds of complaint) and may contain undertakings on the part of the respondent lawyer. (6) The instrument of consent must be filed with the Tribunal. (7) Nothing in this section affects the procedures regarding the initiation of proceedings in the Tribunal where consent was given before the proceedings are initiated. (8) If consent was given before the proceedings are initiated, the proceedings are nevertheless to be initiated with respect to the complaint in the same way as if the consent had not yet been given. (9) The Tribunal is to be constituted in the same way as for the conduct of a hearing into the complaint. (10) In deciding whether to make orders pursuant to an instrument of consent, the Tribunal may make such inquiries of the parties as it thinks fit and may, despite any such consent, conduct or complete a hearing in relation to the complaint if it considers it to be in the public interest to do so. The hearing 1. When considering an instrument of consent, the Tribunal's task is not simply to endorse the agreement for the sole reason that it is agreed. The Tribunal's task is to make its own assessment of the matter, whilst according appropriate weight to the parties' position (see Council of the New South Wales Bar Association v Butland [2009] NSWADT 177 at [29] and Legal Services Commissioner v Maddock [2021] NSWCATOD 46 at [17]-[18]). 2. Upon reading the affidavits tendered at the hearing, which are set out in [2] above, we are satisfied that the agreed facts set out in the Instrument of Consent are consistent with the factual evidence contained in the affidavits. 3. The parties agree that the conduct of Ms Lal, set out in the agreed statement of facts in the Instrument of Consent, amounts to professional misconduct under the Uniform Law. However, they disagree as to which part of the definition of professional misconduct is applicable. 4. We are satisfied that it is not necessary, having regard to the public interest and the interests of the parties, to conduct a full hearing. We accept the agreed facts. We heard the parties in relation to the narrow dispute concerning which part of the definition of professional misconduct is applicable. Professional Misconduct 1. The Uniform Law provides, in ss 296 and 297: 296 Unsatisfactory professional conduct For the purposes of this Law, unsatisfactory professional conduct includes conduct of a lawyer occurring in connection with the practice of law that falls short of the standard of competence and diligence that a member of the public is entitled to expect of a reasonably competent lawyer. 297 Professional misconduct (1) For the purposes of this Law, professional misconduct includes— (a) unsatisfactory professional conduct of a lawyer, where the conduct involves a substantial or consistent failure to reach or maintain a reasonable standard of competence and diligence; and (b) conduct of a lawyer whether occurring in connection with the practice of law or occurring otherwise than in connection with the practice of law that would, if established, justify a finding that the lawyer is not a fit and proper person to engage in legal practice. (2) For the purpose of deciding whether a lawyer is or is not a fit and proper person to engage in legal practice as referred to in subsection (1)(b), regard may be had to the matters that would be considered if the lawyer were an applicant for admission to the Australian legal profession or for the grant or renewal of an Australian practising certificate and any other relevant matters. The applicant's argument about professional misconduct 1. It is the applicant's case that Ms Lal is guilty of professional misconduct as described in s 297(1)(b) of the Uniform Law; "conduct … occurring in connection with the practice of law that would, if established, justify a finding that the lawyer is not a fit and proper person to engage in legal practice". 2. The applicant relied upon s 297(2) of the Uniform Law, which says: For the purpose of deciding whether a lawyer is or is not a fit and proper person to engage in legal practice as referred to in subsection (1)(b), regard may be had to the matters that would be considered if the lawyer were an applicant for admission to the Australian legal profession or for the grant or renewal of an Australian practising certificate and any other relevant matters. 1. The applicant submitted that s 297(2) of the Uniform Law allows regard to be had to the Legal Profession Uniform General Rules 2015 ('the General Rules') and the Legal Profession Uniform Admission Rules 2015 ('the Admission Rules'). 2. The General Rules provide, in rule 13: 13 Consideration of application for grant or renewal of Australian practising certificate (1) For the purposes of section 45 of the Uniform Law, in considering whether an applicant is or is not a fit and proper person to hold an Australian practising certificate, the designated local regulatory authority may have regard to any of the following matters— (a) whether the applicant is currently of good fame and character, 1. The Admission Rules provide, in rule 10: 10 Determining whether someone is a fit and proper person (1) For the purposes of section 17 (2) (b) of the Uniform Law, the following matters are specified as matters to which the Board must have regard: … (f) whether the person is currently of good fame and character, … 1. The applicant argued that "any other relevant matters" in s 297(2) of the Uniform Law must include a willingness to make false representations. 2. In Council of the NSW Bar Association v EFA [2021] NSWCA 339 ('EFA'), the Court of Appeal discussed the history of 'professional misconduct' and the meaning of that term in the Uniform Law. 3. In EFA, at [122], the Court set out the description of "infamous conduct in any professional respect" given by the English Court of Appeal in the medical disciplinary matter, Allinson v General Council of Medical Education and Registration [1894] 1QB 750, at 760-761: If it is shewn that a medical man, in the pursuit of his profession, has done something with regard to it which would reasonably be regarded as disgraceful or dishonourable by his professional brethren of good repute and competency, then it is open to the General Medical Council to say that he has been guilty of 'infamous conduct in a professional respect'. 1. In EFA, at [149], the Court said: 149. To the extent that [46] of McCaffery and [13] of Comeskey suggest that there exists in the common law of NSW a category of professional misconduct which can be defined by the formulation taken from Allinson, divorced from the "fit and proper person" concept, we respectfully disagree. The High Court, in A Solicitor, did not suggest that to be the case. Indeed, the High Court retained the "fit and proper person" test as the "critical criterion" in the exercise of the jurisdiction derived from cl X of the Charter of Justice. What the court did recognise was a category of professional misconduct (judged by that test) that might not justify or require removal from the roll. 150. It may be accepted that the Allinson formulation plays an important part in the application of the "critical criterion" of fitness. What it does not do is create, for NSW, a category of legal professional misconduct to be assessed otherwise than in accordance with the fit and proper person test endorsed repeatedly over the years, most recently by the High Court in A Solicitor. 151. That the Allinson formulation has been adopted and used as a test against which fitness (or unfitness) for legal practice may be measured does not have the consequence that it constitutes a separate category of professional misconduct. The "critical criterion" remains, as stated in A Solicitor, that of "fit and proper person", although a finding of professional misconduct made in the application of that test does not necessarily entail removal from the roll of legal practitioners: A Solicitor at [15]; Costello. 1. Further, at [155]–[160]: 156. The High Court's decision in A Solicitor (2004) post-dates the decision in Cummins. It signifies a return to the concept of fitness derived from the Charter of Justice as the benchmark by which legal professional misconduct (in the inherent jurisdiction of the Supreme Court) is judged. There is, in NSW, no category of professional misconduct constituted by conduct that would reasonably be regarded (by professional peers) as "disgraceful or dishonourable". 157. That is not to say that the Allinson formulation is irrelevant; as can be seen from the cases discussed above, it has been treated as a useful test in the determination of the fitness of a legal practitioner to remain on the roll. It does not, however, as the Council would have it, create or constitute a category of professional misconduct independent of, and different from, that class of conduct contemplated as rendering the legal practitioner "not a fit and proper person" to remain on the roll of legal practitioners. 158. There is also this to be considered: the Allinson formulation is directed solely to the conduct under consideration. As the judgment of Kitto J in Ziems demonstrates, the issue of fitness encompasses more than mere conduct. The "fit and proper person" test is directed to character, which may be determined by conduct alone, but which may also take into account other circumstances. 159. One of the statutory definitions (s 297(1)(b) of the Uniform Law) of "professional misconduct" is "conduct … that would, if established, justify a finding that the lawyer is not a fit and proper person to engage in legal practice". 160. "Professional misconduct" determined against the "critical criterion" of "a fit and proper person" is indistinguishable from "professional misconduct" as defined in s 297(1)(b) of the Uniform Law. There was therefore nothing to be achieved by the Tribunal approaching its determination on the basis that professional misconduct at common law is something different from professional misconduct as defined in s 297(1)(b). 1. The applicant argued, in summary, that the "fit and proper person" test set out in s 297(1)(b) encompasses the Allinson formulation, so that a finding that a lawyer's conduct would reasonably be regarded, by professional peers of good repute and competency, as disgraceful or dishonourable, is capable of justifying a finding that the lawyer is not a fit and proper person to engage in legal practice. 2. In EFA, the Court said, at [169]-[173]: 169. There is something of a paradox in s 297(1)(b). On a literal interpretation the paragraph focuses on the objective circumstances of the conduct found ("conduct of a lawyer whether occurring in connection with the practice of law or occurring otherwise than in connection with the practice of law"). Yet, as the majority judgments in Ziems, (particularly that of Kitto J), show, a finding of unfitness involves more than an objective analysis of the impugned conduct, absent other relevant (often extenuating) circumstances. The question of fitness to engage in legal practice focuses not only on the objective circumstances of the conduct in question but also on the personal qualities of the lawyer in question, and other circumstances that bear upon the conduct. Unfitness is ultimately a finding about character, although conduct plays an important role in the evaluation of character. 170. As noted earlier in these reasons, the issue in Ziems was whether a conviction for manslaughter (by driving whilst intoxicated) was of itself sufficient to establish unfitness. By majority, the High Court held that it was not. In the passage already quoted, Kitto J drew a distinction between conduct which, of itself, demonstrated unfitness and conduct that shows "a defect of character" demonstrating unfitness. 171. To justify a finding of unfitness the conduct in question must be seen in context. But, in the two-stage process by which disciplinary proceedings are ordinarily conducted in the Tribunal, much of that which properly informs a holistic assessment of the character of the lawyer concerned, and therefore his or her fitness to engage in legal practice, will not be known until Stage 2 – by which time the conduct has been characterised as unsatisfactory professional conduct or professional misconduct. It does not seem right to characterise conduct as professional misconduct merely because, objectively speaking, it would justify a finding of unfitness if, after consideration of other relevant factors, such a finding would not be justified or warranted. It is only necessary to look at the facts in Ziems and A Solicitor to see that unfitness is not measured by the objective circumstances of the conduct alone. 172. A finding that the impugned conduct would justify a finding of unfitness needs to be made in the context of all available evidence at the time of Stage 1 of the proceeding. It may be, in some cases, that the Commissioner or the relevant professional association has available to it evidence of other instances of conduct similar to, or equally discreditable as, that under consideration; clearly that would be a relevant factor in the determination of whether the conduct in question (not being isolated) was such as to justify a finding of unfitness. That is not this case: so far as the evidence (at the Stage 1 hearing) goes, this was indeed an isolated instance of appalling conduct on the part of the respondent. (At this point, the evidence given at the Stage 2 hearing that adds weight to that inference must be ignored). 173. "Poorly judged, vulgar, and inappropriate" as the Tribunal correctly found the conduct to be, we are not persuaded that the Tribunal was wrong to decline to characterise it as conduct that would (of itself) justify a finding of unfitness. There was nothing to add to that conduct to warrant a finding of unfitness. 1. The applicant pointed out that Ms Lal's conduct occurred on three separate occasions. On 15 December 2020, in the context of a dispute about money between the purchaser of a property, who was her partner, and the vendor of the property, she sent a letter to the vendor on the law practice's letterhead, with a signature using the law practice's name. On 5 January 2021 she sent an email to the vendor from her email address at the law practice, with a signature block stating that she was a solicitor at the law practice. On 19 February 2021 she sent a further email to the vendor using the same email address and signature block. The conduct conveyed the impression that the law practice was acting for the purchaser, and Ms Lal knew that the purchaser was not a client of the law practice. 2. The applicant submitted that this conduct involved Ms Lal's willingness to make false representations, in writing, for the purpose of assisting her partner in his dispute with the vendor of the property. 3. The applicant submitted that the conduct in this matter would justify a finding that Ms Lal was not a fit and proper person to engage in legal practice on 15 December 2020, 5 January 2021 and 19 February 2021. 4. The applicant relied upon the decision of the Tribunal in Youssef v NSW Legal Services Commissioner [2020] NSWCATOD 85 at [62]: 62. The relevant time to assess whether the Solicitor engaged in unsatisfactory professional conduct is at the time the acts or omissions are alleged to have occurred, in this matter, on and about 25 August 2018. There is also no requirement that a person suffer loss or other detriment as a consequence of a solicitor's acts or omissions. This much is clear from the case law. In Law Society of NSW v Moulton (1981) 2 NSWLR 736 at 740, Hope JA, with whom Reynolds JA agreed, held that: if the acts or omissions of a solicitor constitute professional misconduct, they do so at the time they occur; and when considering whether a solicitor engaged in professional misconduct, the fact that no loss resulted from the conduct is of little, if any, relevance. [See also Yang cited above.] 1. The applicant also relied upon the decision of the Court of Appeal in The Council of the New South Wales Bar Association v Sahade [2007] NSWCA 145 per Basten JA at [73]: 73. …if the conduct did fall within the definition of "unsatisfactory professional conduct" then the additional qualification, to make it professional misconduct, might be satisfied where there was a "substantial or consistent failure" to reach the relevant standard. Either way, the Tribunal would be entitled, and indeed required, to make a finding of professional misconduct with respect to the particulars alleged, and in relation to the time when they occurred. It could, as Costello suggests, make such a finding and yet not find demonstrated unfitness requiring disbarment. It would be curious if a different temporal approach were required for conduct which fell within par (b) of s 127(1). [ie of the Legal Profession Act 1987 (now repealed), which set out a "fit and proper person" test by reference to conduct]. 1. The applicant said that the following matters were relevant to the agreed position put forward in the Instrument of Consent: * Ms Lal's conduct amounted to an error of judgment, and resulted from her lack of objectivity and detachment in a stressful personal situation, * Ms Lal has no other adverse disciplinary findings against her name, * Ms Lal has expressed contrition, remorse and insight, and there is favourable evidence of her good character. 1. The applicant submitted that these mitigating circumstances may be taken into account when the Tribunal determines the appropriate protective orders, but it would not be in the public interest for such matters to influence the objective legal characterisation of Ms Lal's conduct as professional misconduct. The applicant relied upon the Tribunal's decision in Legal Services Commissioner v Wen [2016] NSWCATOD 36 at [28]: 28. … The fact that the solicitor may have been inexperienced, affected by stress or a health condition that may have affected the usual quality of their judgment has not been seen as enough to justify the entry of no adverse disciplinary finding or the lesser finding of unsatisfactory professional conduct. See, for example, the following cases cited by the Commissioner - Law Society of New South Wales v Young [1999] NSWADT 78, appeal dismissed, Law Society of New South Wales v Young (LSD) [2001] NSWADTAP 17 ('Young'); Law Society of New South Wales v Stanoevski [2003] NSWADT 77; Prothonotary of the Supreme Court of New South Wales v Farran [2003] NSWCA 372; Law Society of New South Wales v Hooper [2005] NSWADT 174; Legal Services Commissioner v Walters [2007] QLPT 6. 1. The applicant submitted that a finding of unsatisfactory professional conduct would not adequately reflect the seriousness of the respondent's conduct and would not adequately meet the need for general deterrence. The respondent's argument about professional misconduct 1. The respondent rejected the applicant's contention that her conduct constitutes professional misconduct under s 297(1)(b) of the Uniform Law, and submitted that the appropriate foundation for a finding of professional misconduct is s 297(1)(a) of the Uniform Law. 2. The respondent argued that the conduct in question is sufficiently serious to warrant a finding of professional misconduct, but does not, in all of the circumstances, justify a finding that the respondent is, or was at the time of sending the correspondence in issue, not a fit and proper person to engage in legal practice. 3. The respondent agreed that the test set out in Allison is not a separate basis for a finding of professional misconduct on the current applicable law. 4. The respondent relied upon the decision of the Court of Appeal with respect to s 297(1)(a) of the Uniform Law in Council of the Law Society of NSW v Webb [2013] NSWCA 423 ('Webb') at [22]: 22. The distinction made by that definition is between conduct which involves a "substantial" failure to reach or maintain the required standard and conduct which involves a "consistent" failure to do so. The former directs attention to the nature and consequences of the failure, which may be sufficiently serious to raise questions as to the lawyer's competence and diligence and thereby warrant the description "substantial". The reference to a "consistent failure" is to ongoing or persisting acts of failing on different occasions to reach or maintain the required standard. The same or similar failures which occur on a series of related occasions and are explained by an overarching error of judgment on the part of the lawyer (which is not itself the or a relevant failure which is the subject of complaint) do not involve a "consistent failure" in the sense in which that expression is used in this definition. 1. The respondent relied upon a number of cases in which the conduct complained of involved dishonesty in the performance of legal work. The difference between a substantial failure to maintain a reasonable standard of competence and diligence and a consistent failure to maintain a reasonable standard of competence and diligence was explored. It was submitted that the respondent's conduct in sending the three pieces of correspondence described in the Instrument of Consent should be characterised as a substantial or consistent failure to reach or maintain a reasonable standard of competence and diligence under s 297(1)(a). 2. The respondent argued that unfitness under s 297(1)(b) was to be judged in all of the circumstances, including: 1. the nature and seriousness of the misconduct, 2. the remorse and insight into the misconduct, 3. any prior disciplinary record of the practitioner, 4. other matters following the misconduct, such as honesty and co-operation in the investigation and conduct of the proceedings, any time lag between the conduct and the penalty hearing and any suspension of the practitioner prior to the penalty hearing, and 5. any character references. 1. The respondent, in its written submissions, said: 26 … having regard to the approach set out in EFA summarised above, it is similarly submitted that the Tribunal would not follow the unqualified contention that subjective mitigating factors are not relevant to the characterisation of the conduct… The approach endorsed by EFA is a more nuanced one: the question remains whether the conduct would justify a conclusion that the person is not a fit and proper person but that conclusion is to be drawn in light of all the information known to the Tribunal. That will depend upon the particular circumstances of the case, including where in a case like the present the determination is not being made in stage one of a two stage hearing but in considering whether to make orders without conducting or completing a hearing under s 144 of the LPUL Application Act. 27 In the present case, what is most critical is that both parties are in agreement that the conduct in question, presently and in all the circumstances known to the Tribunal, does not justify a finding that the Respondent is not a fit and proper person to engage in legal practice. In the circumstances, s 297(1)(a) appears to be the more appropriate foundation for a finding of professional misconduct and it is difficult to see how a finding of professional misconduct under s 297(1)(b) is available. Consideration of professional misconduct 1. The application before us relates to the conduct set out in the agreed statement of facts which form part of the instrument of consent, which is set out above at [3]. 2. The relevant conduct is the false, implicit and explicit representations, contained in the letter of 15 December 2020 and the emails of 5 January 2021 and 19 February 2021, that the law practice which employed Ms Lal was, as at the dates of that letter and those emails, acting for Ms Lal's partner in relation to the dispute the subject of the letter and emails. Ms Lal knew that those false implicit and explicit representations were false at the time that she made them. 3. In Xu v Council of the Law Society of NSW [2009] NSWCA 430 ('Xu'), Mr Xu, a solicitor, explained a draft contract for the sale of a unit off the plan to his client, Mr Zhang. Mr Zhang signed the contract, and Mr Xu witnessed Mr Zhang's signature. Mr Zhang took the contract away to think it over. A few days later, Mr Zhang returned to Mr Xu's office with the contract, which now had his wife's name, as a joint purchaser, and a signature purporting to be her signature in Chinese characters, on it. It now appeared from the face of the contract that Mr Xu had witnessed both of the signatures on the contract, but he had not done so. It later emerged that the signature purporting to be the wife's signature was a forgery. Mr Xu also signed a s 66W certificate (Conveyancing Act 1919), certifying that he had explained to the purchaser the effect of the contract, the nature of the certificate and the effect of giving the certificate to the vendor. The names of both Mr Zhang and his wife had been typed onto that form, although they had not signed it. It was provided to the vendor's solicitor in that form, and accepted. Mr Xu had not, in fact, explained anything to Mr Zhang's wife. 4. In Xu, Handley JA, with whom Tobias JA agreed, said, at [40]-[43]: 40 In this state of the evidence the Tribunal was entitled to find, as it did in substance (Red 18), that the solicitor's failure to check the contract after he had learned that the client's wife had signed it and her name had been added as a purchaser, reinforced by his signature of the incomplete s.66W certificate, was a representation (holding out) to the vendor and its solicitors. This representation, on which they were entitled to rely, was that the wife was also a purchaser and, after being properly advised, had knowingly waived her right to a cooling off period. The solicitor would have been liable for negligent misrepresentation and misleading and deceptive conduct if the vendor had suffered significant loss and brought proceedings. To that extent he has been let off lightly. 41 The findings of the Tribunal, so understood, do not establish "a substantial", let alone "a consistent" failure to reach or maintain a reasonable standard of competence and diligence. However that conduct was within the definition of unsatisfactory professional conduct in s.496 ("conduct … that falls short of the standard of competence and diligence that a member of the public is entitled to expect"). 42 As a result of the solicitor's acts and omissions an exchange of contracts between solicitors with a s.66W certificate failed to create a clearly enforceable contract for this simple transaction. However regardless of their consequences, these were momentary and isolated lapses. 43 A finding of unsatisfactory professional conduct, though not charged, was available to the Tribunal under s 562(6), and this Court has power to substitute that finding under ss.75A(6) and (10) of the Supreme Court Act and this should be done. 1. It is clear from [41] of Xu that dishonest conduct by a solicitor is capable of characterisation as "conduct … that falls short of the standard of competence and diligence that a member of the public is entitled to expect." In other words, the concept of a standard of competence and diligence has, as one of its many elements, the expectation that such conduct will not be dishonest conduct. 2. Ms Lal's dishonest explicit and implicit representations were made on three occasions; 15 December 2020, 5 January 2021 and 19 February 2021. 3. Ms Lal's conduct falls within the definition of unsatisfactory professional conduct under s 296 of the Uniform Law because it is below the standard of competence and diligence that a member of the public is entitled to expect of a reasonably competent lawyer. In saying that, we acknowledge that there has been no criticism of Ms Lal's technical skill as a lawyer. However, her conduct in misleading the vendor to think that the legal practice which employed her was acting for her partner was below the applicable standard of competence and diligence which the public is entitled to expect of a reasonably competent lawyer, on the basis of Handley JA's words in Xu. 4. The question, then, is whether the conduct involved a substantial or consistent failure to reach or maintain a reasonable standard of competence and diligence so that it constitutes 'professional misconduct' under s 297(1)(a) of the Uniform Law. 5. The conduct took place over two months and four days. It comprised three pieces of correspondence in relation to the same legal matter. In context, we do not consider that it was a 'consistent' failure within the meaning of s 297(1)(a) of the Uniform Law. It was, however, as the respondent has readily conceded, a 'substantial' failure. This is consistent with the reasoning in Webb. 6. Having determined that Ms Lal's conduct constituted professional misconduct under s 297(1)(a) of the Uniform Law, it is unnecessary to decide whether it also falls within s 297(1)(b) of the Uniform Law. Disciplinary Orders 1. Disciplinary orders should provide specific deterrence and general deterrence among the profession at large to preserve the high standards of the profession. Disciplinary orders protect the public. 2. The applicant, very properly, submitted that Ms Lal's conduct amounted to an error of judgment on her part and resulted from a lack of objectivity and detachment in a stressful situation. The applicant further noted that Ms Lal has no other adverse disciplinary findings recorded against her. She has expressed contrition, remorse and insight. The favourable evidence of her good character was acknowledged. 3. The respondent submitted that the conduct was confined to one matter and three pieces of correspondence over a short period of time. The matter was a stressful matter in which Ms Lal was seeking to assist her partner. Ms Lal realised that her conduct was wrong after sending the second email. The conduct was an error of judgment on Ms Lal's part, confined to one specific set of circumstances. 4. There is no doubt that Ms Lal has demonstrated insight into her conduct and remorse. She is deeply ashamed and embarrassed. In her affidavit, she acknowledged the impact of her actions on the vendor and on the legal profession. She demonstrated an understanding of the importance of honesty in the practice of the law. Ms Lal has sent a letter of apology to the vendor. She has co-operated fully with the investigation of the matter. Her character references are very supportive. We accept that Ms Lal is a person of good character, and that the conduct the subject of this matter was out of character. 5. We note that Ms Lal has attended a legal ethics course at the behest of her employer. 6. We consider that the orders set out in the instrument of consent are appropriate, although order 1 in the instrument of consent is a finding, not an order. We will reword the order in relation to the further education requirement to make it clearer. We foreshadowed this course to the parties at the hearing, and there were no objections. Orders 1. Having found the respondent guilty of professional misconduct, we make the following orders: 1. The respondent is reprimanded. 2. The respondent is to undertake and complete, at her own expense, within 12 months of the date of these orders, a course in legal ethics that is approved by the Legal Services Commissioner. 3. Within seven days of receiving notification of the result of her participation in the course in legal ethics referred to in order (2), the respondent must provide the original of that notification to the Legal Services Commissioner. 4. Should the respondent fail to achieve a pass mark in the course in legal ethics referred to in order (2), she shall undertake a further course in legal ethics approved by the Legal Services Commissioner, within the 12 month period referred to in order (2). 5. If the respondent does not achieve a pass mark, in a course in legal ethics approved by the Legal Services Commissioner, within 12 months of the date of these orders, then her Practising Certificate shall be suspended until she achieves such pass mark. If, at the expiration of 12 months from the date of these orders, the respondent does not hold a Practising Certificate, then no further Practising Certificate shall be issued to her until such time as she achieves a pass mark in a course of legal ethics approved by the Legal Services Commissioner. 6. The respondent is to pay the costs of the applicant in the amount of $3,000. ********** I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales. Registrar Amendments 17 November 2022 - Name anonymised. DISCLAIMER - Every effort has been made to comply with suppression orders or statutory provisions prohibiting publication that may apply to this judgment or decision. The onus remains on any person using material in the judgment or decision to ensure that the intended use of that material does not breach any such order or provision. Further enquiries may be directed to the Registry of the Court or Tribunal in which it was generated. Decision last updated: 17 November 2022