Connor v Australian Financial Complaints Authority Ltd [2025] NSWCATAD 46

Civil and Administrative Tribunal New South Wales Medium Neutral Citation: Connor v Australian Financial Complaints Authority Ltd [2025] NSWCATAD 46 Hearing dates: 2 May 2024 Date of orders: 20 February 2025 Decision date: 20 February 2025 Jurisdiction: Administrative and Equal Opportunity Division Before: L Rogers, Senior Member Dr J Green, General Member Decision: The Applicant's complaint of disability discrimination is dismissed. Catchwords: ANTI-DISCRIMINATION – disability discrimination - goods and services – complaint resolution scheme – mental health condition – alleged denial of access to "coping mechanism" and failure to provide support Legislation Cited: Anti-Discrimination Act 1977 Disability Discrimination Act 1992 (Cth) Work Health and Safety Act 2011 Cases Cited: Sluggett v Human Rights & Equal Opportunity Commissioner (2002) 123 FCR 561 Zoltaszek v Downer EDI Engineering Pty Ltd [2011] FCA 744 Texts Cited: None cited Category: Principal judgment Parties: Robert Connor (Applicant) Australian Financial Complaints Authority Ltd (Respondent) Representation: Applicant (Self-represented) Hall & Wilcox (Respondent) File Number(s): 2023/00323372 Publication restriction: Nil

REASONS FOR DECISION 1. This case is about whether the Australian Financial Complaints Authority discriminated against Mr Connor on the ground of his disability. 2. For the reasons set out below, we found that the complaint was not substantiated.

Background 1. The Australian Financial Complaints Authority (AFCA or the Authority) provides an external complaint resolution scheme to resolve complaints about certain financial services provided by AFCA Members.