Safi v Heartland Motors Pty Ltd t/as Heartland Chrysler [2016] NSWCATAP 80

Civil and Administrative Tribunal New South Wales Medium Neutral Citation: Safi v Heartland Motors Pty Ltd t/as Heartland Chrysler [2016] NSWCATAP 80 Hearing dates: 3 December 2015 Date of orders: 11 April 2016 Decision date: 11 April 2016 Jurisdiction: Appeal Panel Before: J Redfern, Principal Member K Rosser, Senior Member Decision: Appeal allowed. Decision set aside and proceedings remitted for reconsideration of the damages and loss suffered by the appellants. Catchwords: APPEAL – Civil and Administrative Tribunal (NSW) – consumer claim – Australian Consumer Law (NSW) – Remedies for breach of consumer guarantees – Meaning of consumer – fault in transmission – whether Major failure – weight to be given to online articles and websites – Adequacy of reasons – No evidence for findings – Damages claim where trade-in upgrade instead of refund − proceedings remitted Legislation Cited: Competition and Consumer Act 2010 (Cth) Trade Practices Act 1974 (Cth) Trade Practices Amendment (Australian Consumer Law) Act (No 2) 2010 (Cth) Civil and Administrative Tribunal Act 2013 (NSW) Consumer Claims Act 1998 (NSW) Fair Trading Act 1987 (NSW) Motor Dealers and Repairers Act 2013 (NSW) Consumer Guarantees Act 1993 (NZ) Cases Cited: ACCC v Air New Zealand Ltd (No 2) [2012] FCA 1363 ACCC v Air New Zealand Ltd (No 5) [2012] FCA 1479 Australian Rong Hua Fu Pty Ltd v Ateco Automotive [2015] VCAT 756 Bunnings Group Limited (formerly Bunnings Pty Ltd) v Laminex Group Limited [2006] FCA 682 Cary Boyd v Agrison Pty Ltd [2014] VMC 23 Collins v Urban [2014] NSWCATAP 17 Goldiwood Pty Lt v ADL (Aust) Pty Ltd [2014] QCAT 38 Khan v Kang [2014] NSWCATAP 48 Minister for Immigration and Multicultural Affairs v Yusuf (2001) 206 CLR 323 Norton v Hervey Motors Ltd [1996] DCR 427 P v Child Support Registrar [2015] FCA 116 Prendergast v Western Murray Irrigation Ltd [2014] NSWCATAP 69 R v Jayant Mukundray Patel (No 6) [2013] QSC 64 Resource Pacific Pty Ltd v Wilkinson [2013] NSWCA 33 Roach v Page (No 27) [2003] NSWSC 1046 Stephens v Chevron Motor Court Ltd [1996] DCR 1 UGL Rail Pty Ltd v Wilkinson Murray Pty Ltd [2014] NSWSC 1959 Unity Insurance Brokers Pty Ltd v Rocco Pezzano Pty Ltd [1998] HCA 38; (1998) 192 CLR 603 Texts Cited: Explanatory Memorandum to the Trade Practices Amendment (Australian Consumer Law) Bill (No 2) 2010 (Cth) K Tokeley, Consumer Law in New Zealand, (2nd ed 2014, Lexis Nexis NZ Limited) Category: Principal judgment Parties: Mohammad Safi and Bridget Safi (Appellants) Heartland Motors Pty Ltd t/as Heartland Chrysler (Respondent) Representation: Self-representation File Number(s): AP 15/52765 Decision under appeal Court or tribunal: Civil and Administrative Tribunal Jurisdiction: Consumer and Commercial Division Citation: Not applicable Date of Decision: 17 August 2015 Before: Z Antonios, General Member File Number(s): MV 15/31937