Tourism Services (Code of Conduct for Inbound Tour Operators) Regulation 2003 (Qld)

Tourism Services (Code of Conduct for Inbound Tour Operators) Regulation 2003

1 Short title This regulation may be cited as the Tourism Services (Code of Conduct for Inbound Tour Operators) Regulation 2003.

2 Commencement This regulation commences on 1 December 2003.

3 Code of conduct— Act , s 38 The schedule states the code of conduct for inbound tour operators.

Schedule Tourism Services Code of Conduct for Inbound Tour Operators

1 Title This code of conduct may be cited as the Tourism Services Code of Conduct for Inbound Tour Operators.

2 Definitions In this code— alternative supplier means a person from whom a tourist can buy goods or services, but whose goods or services are not promoted by the tourist's tour guide. money includes foreign currency, credit cards and cheques and other negotiable instruments.

3 Knowledge of Act, code and other legislation An inbound tour operator must have a reasonable knowledge and understanding of the Act, this code, the Fair Trading Act 1989 and the Competition and Consumer Act 2010 (Cwlth) in so far as they relate to the carrying on of the business of an inbound tour operator.

4 Policy about dispute resolution process (1) An inbound tour operator must have a written policy for resolving disputes between the inbound tour operator and a tourist who uses a travel package arranged by the inbound tour operator about goods or services supplied to the tourist under the travel package. Maximum penalty—20 penalty units. (2) The inbound tour operator must ensure that the policy— (a) allows the tourist to participate in a timely and appropriate dispute resolution process that has regard to the tourist's status as a person who is only temporarily in Australia; and (b) states, in a prominent way, that— (i) the tourist may contact the commissioner if the tourist is concerned about the conduct of the inbound tour operator; and (ii) the dispute resolution process described in the policy does not stop a tourist from exercising the tourist's rights to other legal remedies. Maximum penalty—20 penalty units. (3) The inbound tour operator must inform each tourist who uses a travel package arranged by the inbound tour operator, before the tourist enters Queensland, about the inbound tour operator's policy, and, if the tourist asks, give the tourist a copy of the policy. Maximum penalty—20 penalty units. (4) The copy of the policy given to the tourist under subsection (3) must be in the tourist's first language.