Energy and Water Ombudsman Regulation 2022 (Qld)

Energy and Water Ombudsman Regulation 2022

1 Short title This regulation may be cited as the Energy and Water Ombudsman Regulation 2022.

2 Prescribed energy entities—Act, s 7 (1) For section 7(2) of the Act, the following entities are prescribed to be energy entities— (a) a retailer whose retailer authorisation under the NERL (Qld) authorises the retailer to sell electricity by on-supplying it to residential customers; (b) an exempt seller, if either of the following exemptions under the NERL (Qld), part 5, division 6 is in force in relation to the exempt seller— (i) an individual exemption under which the exempt seller sells electricity by on-supplying it to residential customers; (ii) an exemption included in class D2, D6, R2, R3 or R4 described in the AER Exempt Selling Guidelines applying to retail exemptions; (c) a person who holds an exemption under the National Electricity (Queensland) Law, section 12 or 13, if the exemption is included in class ND2, ND6, NR2, NR3 or NR4 described in the network exemption guideline. (2) In this section— AER Exempt Selling Guidelines see the NERL (Qld), section 118(1). NER see the NERL (Qld), section 2(1). network exemption guideline means the 'Electricity network service provider - registration exemption guideline' made under the NER, clause 2.5.1(e). residential customer see the NERL (Qld), section 2(1).

3 Requirement for retailer to notify event starting scheme participation (1) This section applies to a retailer who becomes a scheme participant under section 64(2) of the Act. (2) The retailer must, within 10 business days after the relevant participation event, give the energy and water ombudsman notice of the event in the form approved under section 82 of the Act. Maximum penalty—20 penalty units. (3) For subsection (2), the relevant participation event is the earlier of the following events to happen— (a) the retailer enters into a contract for the provision of a customer retail service to a small customer (energy); (b) the retailer starts to provide a customer retail service to a small customer (energy).