Security Providers (Security Officer—Licensed Premises—Code of Practice) Regulation 2008 (Qld)

Security Providers (Security Officer—Licensed Premises—Code of Practice) Regulation 2008

1 Short title This regulation may be cited as the Security Providers (Security Officer—Licensed Premises—Code of Practice) Regulation 2008.

2 Commencement This regulation commences on 1 July 2008.

3 Code of practice The code of practice in the schedule is prescribed.

Schedule Security Officer—Licensed Premises—Code of Practice 2008

1 Short title This code of practice may be cited as the Security Officer—Licensed Premises—Code of Practice 2008.

2 Definitions The dictionary in the schedule defines particular words used in this code.

3 Objectives of code This code— (a) sets standards of conduct for licensed security officers carrying out the functions of a security officer in or about licensed premises; and (b) is designed to promote high standards of service, efficiency, and ethical behaviour by security officers.

4 Application of code This code applies to a licensed security officer carrying out the functions of a security officer in or about licensed premises.

5 Duties of security officer in or about licensed premises When carrying out the functions of a security officer in or about licensed premises, the licensed security officer must— (a) take all reasonable steps to prevent violence happening; and (b) if practicable, use tact and diplomacy, for example, mediation, conciliatory negotiation or other conciliatory communication, as the first tool to control any conflict; and (c) not encourage another person to commit an assault; and (d) use moderate language when dealing with staff associated with the licensed premises or with members of the public; and (e) not solicit or accept a bribe; and (f) not act in a way that is discreditable to— (i) if the security officer is an employee—the security officer's employer; or (ii) the security provider industry; and (g) act fairly; and (h) not abuse the security officer's position or authority; and (i) not consume alcohol or use illegal drugs while on duty, or be under the influence of alcohol or illegal drugs when reporting for duty; and (j) not carry an offensive weapon; and (k) not make any false oral or written statement in relation to acting as a security officer; and (l) not search a person of the opposite sex to the security officer; and (m) if the security officer has a supervisor or is not the person in charge of the licensed premises—report to, and take lawful directions from, the supervisor or person; and (n) keep confidential any security arrangements for the licensed premises and take all reasonable steps to keep informed of any changes to the arrangements; and (o) deal with each item seized by the security officer under any lawful policy for dealing with items seized at the public place; and (p) be aware of— (i) fire or other emergency management equipment at the licensed premises; and (ii) fire or other emergency management procedures for the licensed premises; and (iii) the procedure for informing the manager of the licensed premises during an emergency of matters relevant to the emergency; and (iv) the procedure for alerting the Queensland Police Service, Queensland Fire and Rescue, Rural Fire Service Queensland or Queensland Ambulance Service in an emergency; and (q) if the duties involve the use of communications equipment, ensure that— (i) the equipment works; and (ii) the security officer understands how to use it.