Disability Services Bill 2005 (Qld)

Disability Services Bill 2005

Disability Services Bill 2005

Amendments agreed to during Consideration

1 Clause 25— At page 21, line 3, at the beginning— insert— (1). 2 Clause 25—

At page 21, after line 4— insert—

'(2) To be responsive to the needs and goals of people with a disability, innovation and flexibility are encouraged when designing services.'.

3 After clause 40— At page 24, after line 29— insert— 'Part 4A Complaints about the delivery

of disability services by funded service providers

'40A Complaints by consumers

'(1)_ The following may make a complaint to the chief executive about the delivery of disability services by a funded service provider—

(a) aconsumer; (b) a family member, carer or advocate of a consumer;

(c) another person on behalf of a consumer. Disability Services Bill 2005

'(2) The chief executive must maintain a system that deals effectively with complaints received.

Note—

A complaint received by the chief executive may result in action under part 10. Part 10 sets out powers for monitoring and enforcing compliance with this Act.

'40B_ Chief executive may refer matters to complaints agency 'The chief executive may—

(a) liaise with a complaints agency about matters relating to people with a disability; and

(b) refer matters relating to people with a disability to a complaints agency; and

(c) enter into an arrangement with a complaints agency aimed at avoiding inappropriate duplication of activities.

'40C Complaints agency to inform chief executive about actions taken for complaint

'(1)_ This section applies if—

(a) _ the chief executive refers a matter about a person with a disability to a complaints agency; and

(b) the chief executive, by notice to the agency, asks for information about the way in which the agency is dealing or has dealt with the matter.

'(2) The agency must inform the chief executive about any action taken for dealing with the matter or, if it is resolved, the resolution of the matter.