Personalised Transport Ombudsman Bill 2019 (Qld)

An Act to provide for a personalised transport ombudsman to investigate complaints relating to personalised transport services and facilitate resolution of the complaints, and to amend this Act, the Integrity Act 2009, the Public Service Act 2008, the Tobacco and Other Smoking Products Act 1998, the Transport Infrastructure Act 1994 and the Transport Operations (Passenger Transport) Act 1994 for particular purposes The Parliament of Queensland enacts—

Part 1 Preliminary

Division 1 Introduction

1 Short title This Act may be cited as the Personalised Transport Ombudsman Act 2019.

2 Commencement This Act, other than the following provisions, commences on a day to be fixed by proclamation— (a) part 7, divisions 4 and 5; (b) part 7, division 6, subdivisions 1 and 2.

3 Purpose of Act The purpose of this Act is to give people a timely, effective and independent service to investigate complaints relating to personalised transport services and facilitate resolution of the complaints.

4 How purpose is achieved The purpose is to be achieved by providing for the appointment of a personalised transport ombudsman to receive, investigate and facilitate resolution of personalised transport complaints.

5 Act binds all persons (1) This Act binds all persons, including the State. (2) However, the State can not be prosecuted for an offence against this Act.

Division 2 Interpretation

6 Definitions The dictionary in schedule 1 defines particular words used in this Act.

7 Meaning of personalised transport service Each of the following services under the Transport Operations (Passenger Transport) Act 1994 is a personalised transport service— (a) a booked hire service; (b) a booking service; (c) a taxi service.

8 Meaning of personalised transport complaint (1) A personalised transport complaint is a complaint about— (a) a personalised transport service; or (b) the activities, including business practices and making decisions, of a person in the chain of responsibility for a booked hire service or taxi service relating to providing the service. (2) In this Act, a reference to a personalised transport complaint includes a reference to a part of a personalised transport complaint. (3) In this section— business practices see the Transport Operations (Passenger Transport) Act 1994, section 83. person in the chain of responsibility, for a booked hire service or taxi service, see the Transport Operations (Passenger Transport) Act 1994, section 84.