Electricity Industry (Ombudsman Scheme) Regulations 2005 (WA)

Western Australia Electricity Industry Act 2004 Electricity Industry (Ombudsman Scheme) Regulations 2005 Western Australia Electricity Industry (Ombudsman Scheme) Regulations 2005 Contents 1. Citation 1 2. Definitions 1 3. Scheme to have a governing body 1 4. Additional jurisdiction of EO 2 5. Functions of EO 3 6. Powers of EO 3 6A. Particular provision relating to the Electricity Industry (Network Quality and Reliability of Supply) Code 2005 4 7. Reasons for decisions 4 8. Enforcement against electricity marketing agents 5 9. Review of schemes 5 10. Revocation of a scheme's approval 5 Notes Compilation table 7 Defined terms Western Australia Electricity Industry Act 2004 Electricity Industry (Ombudsman Scheme) Regulations 2005

1. Citation These regulations are the Electricity Industry (Ombudsman Scheme) Regulations 2005.

2. Definitions In these regulations — "complainant" includes a person who is in dispute with a member of an approved scheme or an electricity marketing agent; "complaint" includes a dispute with a member of an approved scheme or an electricity marketing agent; "EO" has the meaning given to the term "electricity ombudsman" in section 92(1) of the Act; "the Act" means the Electricity Industry Act 2004.

3. Scheme to have a governing body In order to receive approval under sections 92 and 93 of the Act, a scheme must provide for there to be a governing body of the scheme that has overall responsibility for overseeing and administering the scheme's operations, and in particular for — (a) maintaining the independence of the EO; (b) providing advice to the EO on policy matters; (c) appointing, and terminating the appointment of, the EO, and appointing an acting EO as, and for so long as, may be required; (d) determining policies relating to the administration of the scheme; (e) approving EO budgets in consultation with the EO and ensuring that the scheme has sufficient funding for its operations; (f) considering the appropriateness, scope and effectiveness of the scheme and, in particular, reviewing the scheme in accordance with regulation 9; and (g) providing advice to the EO on the promotion of the scheme and the preparation of the annual report, and must provide — (h) for there to be equal representation on the governing body of — (i) members of the scheme; and (ii) customers of electricity services and the public; and (i) for the governing body to have an independent chairperson.