Energy Coordination (Customer Contracts) Regulations 2004 (WA)

Western Australia Energy Coordination Act 1994 Energy Coordination (Customer Contracts) Regulations 2004 Western Australia Energy Coordination (Customer Contracts) Regulations 2004 Contents Part 1 — Preliminary 1. Citation 1 2. Commencement 1 3. Terms used 1 4. Status of notes 3 Part 2 — Requirements for all customer contracts 5. Format and expression 4 6. Duration of contract 4 7. Details of retailer 4 8. Description of goods and services 4 9. Roles of retailer and gas distribution operator 5 10. Relevant codes 5 11. Certain obligations of customer in relation to supply 5 12. Disconnection and reconnection 5 13. Benefit changes 7 14. Fees and charges 8 15. Billing 9 16. Termination 9 17. Amendment of contract 11 18. Assignment 12 19. Information 12 20. Payment difficulties and debt recovery 13 21. Complaints 13 22. Confidentiality 13 23. Miscellaneous provisions 14 24. Compliance with standards of service 14 25. No contracting out of Code of Conduct 14 25A. Effect of last resort supply arrangements 15 25B. Heating value for determining charges for supply of gas 16 Part 3 — Specific requirements for standard form contracts Division 1 — Requirements for all standard form contracts 26. Period for which contract has effect 17 27. Acceptable identification 17 28. Retailer's obligations in relation to supply 18 29. Customer's obligation to pay for gas 18 30. Termination of contract by customer 18 31. Equipment ownership and responsibility 18 32. Meter testing 19 33. Access to supply address 19 34. Customer entering supply address 19 35. Customer leaving supply address 20 36. Matters beyond control of customer or retailer 20 38. Supply charges 21 38A. Provisions relating to last resort supply 21 Division 2 — Security deposit requirements for certain standard form contracts 38B. Term used: customer 22 38C. Security deposits not payable by residential customers 22 38D. Security deposits may be required from certain customers 22 38E. Amount of security deposit 24 38F. Treatment of security deposit 24 38G. Use of security deposit 25 38H. Obligation to repay security deposit 25 38I. Failure to pay security deposit 26 38J. Permission for retailer to carry out credit checks 27 Part 4 — Specific requirements for non‑standard contracts Division 1 — Requirements for all non‑standard contracts 38K. Term used: fixed term contract 28 39. Period for which contract has effect 28 40. Cooling‑off period for non‑standard contracts 28 41. Termination of contract by customer 29 42. Amendment of contract 29 43. Continuation of contract after expiry 29 44. Information relating to expiry of fixed term contract 30 Division 2 — Security deposit requirements for certain non‑standard contracts 44A. Security deposits not payable by residential customers 31 44B. Security deposits may be required from certain customers 31 Part 5 — Standards of service 46. Customer to be provided with copy of regulations or relevant code 33 47. Billing data 33 48. Debt collection 34 49. Default listing 35 50. Disconnection warning to include information on dispute resolution 36 Notes Compilation table 37 Defined terms Western Australia Energy Coordination Act 1994 Energy Coordination (Customer Contracts) Regulations 2004