Water Services Code of Practice (Family Violence) 2020 (WA)

Western Australia Water Services Act 2012 Water Services Code of Practice (Family Violence) 2020 Western Australia Water Services Code of Practice (Family Violence) 2020 Contents Part 1 — Preliminary 1. Citation 1 2. Commencement 1 3. Terms used 1 4. Application of code 1 Part 2 — Family violence policies 5. Family violence policy 1 6. Family violence policy must be made available 1 7. Review of family violence policy 1 Part 3 — General 8. Record keeping 1 9. Customers must be informed about complaints procedure 1 10. Code must be made available 1 Notes Compilation table 1 Editorial changes table 1 Defined terms Water Services Act 2012 Water Services Code of Practice (Family Violence) 2020

Part 1 — Preliminary

1. Citation This code is the Water Services Code of Practice (Family Violence) 2020.

2. Commencement This code comes into operation as follows — (a) Part 1 — on the day on which this code is published in the Gazette; (b) the rest of the code — on the day after that day.

3. Terms used (1) In this code — bill means a bill for a water service charge; family violence has the meaning given in the Restraining Orders Act 1997 section 5A; family violence policy has the meaning given in clause 5(1); financial hardship means being in an ongoing state of financial disadvantage in which the ability of a residential customer to meet the basic living needs of the customer or a dependant of the customer would be adversely affected if the customer were to pay an unpaid bill; financial hardship policy, of a licensee, means the licensee's policy under the Water Services Code of Conduct (Customer Service Standards) 2024 clause 32; payment difficulties means being in a state of financial disadvantage that is not likely to be ongoing and in which the customer is unable to pay an unpaid bill; residential customer means a customer who uses the place in respect of which a water service is provided solely or primarily as the customer's dwelling. Note for this subclause: Other words and expressions used in this code have the same meanings as they have in the Water Services Act 2012. See the Water Services Act 2012 section 26(5) and the Interpretation Act 1984 section 44. (2) A reference in this code to a customer affected by family violence is a reference to a residential customer who is directly or indirectly affected by family violence.